Helpdesk Technician II

1 week ago


Milwaukee, Wisconsin, United States Tri City National Bank Full time
Job Title: Helpdesk Technician II

Tri City National Bank is seeking a highly skilled and motivated Helpdesk Technician II to join our team. As a Helpdesk Technician II, you will be responsible for providing technical assistance to our employees and customers, troubleshooting and resolving technical issues, and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities:
  • Provide technical support to employees and customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems, hardware, and software
  • Install, configure, and maintain computer systems, hardware, and software
  • Develop and maintain knowledge base articles and documentation
  • Collaborate with other teams to resolve technical issues and improve processes
Requirements:
  • 2+ years of experience in a helpdesk or technical support role
  • Strong technical skills, including knowledge of computer systems, hardware, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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