Hotel Operations Manager

Ambience Hospitality LLC is a leading hotel and property management company seeking a highly skilled Hotel Operations Manager to oversee the daily operations of our properties. As a key member of our team, you will be responsible for ensuring the smooth operation of our hotels, providing exceptional guest experiences, and driving business growth.

• Review financial statements, sales reports, and performance data to measure productivity and goal achievement.
• Direct administrative activities related to providing services, including personnel management, purchasing, and administrative services.
• Monitor suppliers to ensure efficient and effective provision of goods and services within budgetary limits.
• Direct or coordinate financial and budget activities to fund operations, maximize investments, and increase efficiency.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with ownership and organization officials.
• Perform personnel functions, including selection, training, and evaluation.
• Plan or direct activities, such as sales promotions, that require coordination with other department managers.
• Set prices or credit terms for goods or services based on forecasts of customer demand.
• Purchase supplies and arrange for outside services, such as deliveries, laundry, maintenance, and repair, and trash collection.
• Perform sales work, including greeting or assisting customers or guests, stocking supplies or goods, or taking inventory.
• Develop or implement marketing strategies, including advertising campaigns or sales promotions.
• Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
• Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints.
• Participate in financial activities, such as setting room rates, establishing budgets, and allocating funds to departments.
• Confer and cooperate with managers to ensure coordination of hotel activities.
• Greet and register guests.
• Monitor the revenue activity of the hotel.
• Manage or maintain lodging facilities.
• Train staff members.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Coordinate front-office activities of the hotel and resolve problems.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Prepare staff work schedules and assign duties to workers, and schedule shifts.
• Receive and process advance registration payments, mail letters of confirmation.
• Interview and hire applicants.
• Collect payments and record data pertaining to funds and expenditures.
• Develop and implement policies and procedures for the operation of a department or hotel.
• Prepare required paperwork pertaining to departmental functions.
• Show, rent, or assign accommodations.
• Perform marketing and public relations activities.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at the property.
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
• Arrange services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
• Meet with clients to schedule and plan details of conventions, banquets, receptions, and other functions.

• High School Diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in accounting software, access software, analytical software, backup or archival software, business intelligence and data analysis software, calendar and scheduling software, communications server software, data base user interface software, data mining software, desktop publishing software, document management software, customer relationship management software, point of sale POS software, electronic mail software, facilities management software, financial analysis software, graphics or photo imaging software, human resources software, information retrieval or search software, internet browser software, inventory management software, time accounting software, webpage creation and editing software, office suite software, operating system software, sales and marketing software, transaction security and virus protection software.
• Knowledge of customer service and personal service, English language, public safety and security, clerical, computers and electronics, administration and management, mathematics, sales and marketing, economics and accounting, telecommunications, personnel and human resources, education and training, communications and media, law and government, transportation, chemistry, food production, geography, philosophy and theology, psychology.
• Skills in social perceptiveness, speaking, service orientation, active listening, coordination, complex problem solving, judgement and decision making, management of personnel resources, monitoring, reading comprehension, time management, critical thinking, instructing, negotiating and persuasion, writing, management of financial resources, active learning and learning strategies, mathematics, quality control analysis, management of material resources, troubleshooting, operation and control, system evaluation and analysis.
• Abilities in oral comprehension and expression, speech clarity and recognition, near vision and far vision, problem sensitivity, category flexibility, deductive and inductive reasoning, written comprehension and expression, fluency of ideas, originality, selective attention, speech clarity, information ordering, mathematical reasoning, flexibility of closure.
• Work activities including interacting with computers and other electronic devices, getting information, working directly with the public, establishing and maintaining interpersonal relationships, making decisions and problem solving, communicating with supervisors, peers, and subordinates, resolving conflicts and negotiating with others, processing information, updating and using relevant knowledge, documenting or recording information, performing administrative activities, organizing, planning, and prioritizing work, communicating with persons outside the organization, coordinating the work and activities of others, selling or influencing others, assisting and caring for others, training and teaching others, monitoring processes, materials, or surroundings, evaluating information to determine compliance with standards, coaching and developing others, thinking creatively, identifying objects, actions, and events, scheduling work and activities, staffing organizational units, developing objectives and strategies, guiding, directing, and motivating subordinates, developing and building teams, analyzing data or information, providing consultation and advice to others, judging the qualities of things, services, or materials, monitoring and controlling resources, inspecting equipment, structures, or material, interpreting the meaning of information for others, estimating quantifiable characteristics of products, events, or information.