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General Manager

2 months ago


Albuquerque, New Mexico, United States Courtyard Albuquerque Airport Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead the team at the Courtyard Albuquerque Airport. As a key member of our hotel management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Leadership and Management
    • Lead and motivate a team of hotel staff to deliver exceptional guest experiences and achieve business objectives.
    • Develop and implement strategies to improve hotel performance, guest satisfaction, and employee engagement.
  • Financial Management
    • Oversee the hotel's financial performance, including budgeting, forecasting, and financial reporting.
    • Manage expenses, revenue, and profitability to ensure the hotel meets its financial targets.
  • Guest Experience
    • Ensure that all guests receive a warm and welcoming experience, from check-in to check-out.
    • Monitor and address guest feedback and concerns to maintain high levels of guest satisfaction.
  • Operational Excellence
    • Oversee the maintenance and upkeep of the hotel's physical assets, including rooms, public areas, and equipment.
    • Ensure that all hotel operations are running smoothly, efficiently, and in compliance with company policies and procedures.
  • Strategic Planning
    • Develop and implement strategic plans to drive business growth, improve market share, and increase revenue.
    • Collaborate with the sales team to identify new business opportunities and develop strategies to pursue them.
Requirements
  • At least 6 years of progressive experience in hotel management or a related field.
  • Proven track record of success in leading high-performing teams and driving business growth.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong analytical and financial management skills.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) retirement plan and employee assistance program.
  • Opportunities for professional growth and development.