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Chief Operations Officer for Nonprofit Organization

2 months ago

Tacoma, Washington, United States Making A Difference Foundation Full time
Position Overview

The Chief Operations Officer (COO) for the Making A Difference Foundation is responsible for spearheading the organization's initiatives to fulfill its strategic objectives, enhancing operational capabilities in food assistance programs, and overseeing personnel and projects to effectively combat food insecurity among clients. The COO reports directly to the President and CEO, ensuring exemplary management of food-related initiatives.

Compensation Range

$70,000 - $87,000

Key Responsibilities

Food Assistance Programs and Logistics (60%)

  • Collaborate with the Food Bank and Warehouse Managers, as well as Delivery and Offsite Managers, to meet annual operational targets while fostering efficiency and innovation in program development aligned with the organization's strategic vision.
  • Lead the formulation of an annual operational plan that supports the strategic goals of the organization.
  • Oversee procurement operations and manage the allocation of materials and resources.
  • Enhance customer service processes to improve client satisfaction.
  • Analyze financial data and adjust operational budgets to ensure fiscal responsibility.
  • Revise and implement policies to promote operational excellence.
  • Manage partnerships and agreements with external stakeholders.
  • Assess overall performance through data collection, analysis, and interpretation.
  • Ensure compliance with legal and regulatory standards.

Volunteer Coordination (20%)

  • Partner with the Volunteer Coordinator to engage volunteers creatively, ensuring their integral role in the Foundation's mission.
  • Oversee the development of training programs to enhance volunteer skills and safety, and implement strategies to improve volunteer retention.
  • Ensure volunteer initiatives effectively engage diverse communities within the service area.
  • Provide strong leadership across operational departments, promoting core values, a positive work culture, and collaborative problem-solving.
  • Commit to diversity, equity, and inclusion through ongoing development and proactive management of biases.
  • Supervise the Foundation's safety initiatives.
  • Act as a representative for the CEO in their absence.

Team Leadership (20%)

Reporting Structure

  • Direct reports include: Food Bank Managers, Volunteer Coordinator, Delivery/Logistics Manager, Warehouse Manager, Procurement Specialist, and Farm to Full Bellies Manager.
  • Reports to the President/CEO.
  • Member of the Executive Management Team.

Qualifications

  • Strong commitment to the organization's principles and collaborative teamwork.
  • Exceptional analytical skills with a strategic mindset.
  • Proven ability to lead a nonprofit organization effectively within a complex environment.
  • Demonstrated success in operational management and staff motivation.
  • Ability to attract, retain, and inspire quality staff and volunteer leaders.
  • Strong interpersonal skills to build effective relationships with supervisors and team members.
  • Bachelor's degree in business administration or a related field, or equivalent experience.
  • Proficiency in MS Office and various business software (e.g., ERP, CRM).
  • Knowledge of data analysis and operational performance metrics.
  • Comprehensive understanding of diverse business functions (e.g., supply chain, finance, customer service).
  • Familiarity with industry regulations and legal standards.
  • Outstanding organizational and leadership capabilities.
  • Minimum of 5 years of experience in a Director of Operations role or similar position.
  • Excellent communication and interpersonal skills.

Work Schedule

Standard work week is Monday to Friday, with flexibility for occasional meetings and events on weekends.

Commitment to Equity and Inclusion

Demonstrate a proactive approach to learning and enhancing skills related to anti-racism, cultural competency, and understanding systemic oppression.

Engage in intentional learning opportunities, including events focused on institutional racism and cultural awareness.

Core Values of MADF

  • We are dedicated to our vision and recognize the impact of our work.
  • We value individual contributions and the strength of teamwork.
  • We cultivate relationships that lead to positive outcomes.
  • We prioritize Diversity, Equity, and Inclusion.
  • We put People First.
  • We are committed to our Community.
  • We focus on Future Generations.
  • We uphold Integrity.

Physical Requirements

This role requires the ability to use a computer and communicate effectively. The position involves assisting in food bank operations, which may include physical tasks such as reaching and lifting.

Work Environment

Primarily office-based with occasional visits to external sites. Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.

Disclaimer

This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. Employees may be required to perform additional tasks as necessary to meet the ongoing needs of the organization.

Benefits

  • Paid Time Off (PTO)
  • Sick Leave - 1 hour for every 40 hours worked
  • 12 Holidays per year
  • Vacation time accrual after one year of employment, starting at 2 weeks per year for full-time employees.
  • Full-time employees are eligible for comprehensive medical, dental, and vision insurance after 60 days of employment, with the organization covering 90% of the costs.