Customer Service Supervisor

2 weeks ago


Cleveland, Ohio, United States Senior Transportation C Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Senior Transportation Connection. As a key member of our organization, you will be responsible for overseeing a high-quality team of customer service representatives who provide exceptional service to our senior and disabled citizens.

The successful candidate will have a strong background in customer service, supervisory experience, and a passion for delivering excellent results. You will be responsible for vendor relations, ensuring that our services meet the highest standards, and providing exceptional customer service to our clients.

We offer a dynamic and supportive work environment, a competitive salary, and a comprehensive benefits package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Key Responsibilities:

  • Oversee a team of customer service representatives to ensure exceptional service delivery
  • Develop and implement customer service strategies to meet business objectives
  • Build and maintain strong relationships with vendors and stakeholders
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement training programs to enhance customer service skills

Requirements:

  • 3+ years of supervisory experience in customer service
  • Strong background in customer service and customer experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary and comprehensive benefits package
  • Dynamic and supportive work environment
  • Opportunities for professional growth and development

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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