Customer Service Liaison
2 days ago
About the Role:
The Customer Service Liaison is responsible for delivering exceptional customer experiences and modeling exemplary service behaviors to foster lasting partnerships.
Main Responsibilities:
- Process and confirm orders, communicating receipt dates as needed.
- Generate quotes within 24-48 hours of receipt.
- Respond to phone calls by the third ring and emails by day's end.
- Maintain accurate price lists to protect gross profit margins.
- Build specs and inventory items within 24-48 hours.
- Resolve customer issues promptly, escalating concerns when necessary.
- Monitor customer minimums, open orders, backorders, and inventory levels, alerting customers to changes to ensure timely delivery in full, on time, and in spec (DIFOTIS).
Benefits:
- 401(k) plan with matching contributions.
- Dental insurance.
- Health insurance.
- Paid time off.
- Professional development support.
- Referral program.
- Vision insurance.
Requirements:
- 2 years of experience.
- Day shift availability.
- Monday-to-Friday work schedule.
- In-person work setting.
- Prior experience in customer service and Microsoft Office preferred.
Estimated Salary: $50,000 - $65,000 per year, based on location and industry standards.
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