Customer Service Liaison

4 weeks ago


Tucson, Arizona, United States The Temp Connection Full time
Job Description:

Sr. Customer Service Representative

Hourly Salary: $18.50

We are a digital and print marketing company seeking an experienced customer service representative to serve as the primary point of contact for our customers and production staff. A strong understanding of EFI Printsmith and Adobe Suite is required. If you thrive in a fast-paced, deadline-driven environment and enjoy helping small and medium-sized businesses grow their business, we encourage you to apply.

Key Responsibilities:

  • Provide excellent customer communication through phone and in-person interactions
  • Estimate and quote orders directly to customers
  • Process and input orders accurately
  • Maintain production planning interface
  • Meet deadlines while analyzing current accounts to identify opportunities for growth
  • Revive inactive accounts through proactive outreach
  • Ensure quality measures are verified and confirmed
  • Collaborate with customers to meet their printing, copying, mailing, and graphic-related needs

Requirements:

  • 4+ years of experience in customer service or inside sales with business-to-business customers
  • Experience in printing, mailing, and marketing preferred
  • Strong proficiency in MS Office, G-Mail, and internet research
  • Excellent communication skills and a sense of urgency
  • Be honest, punctual, and detail-oriented with multiple project management capabilities
  • Able to prioritize work independently and follow up on tasks in a timely manner
  • Open to training others and embracing new concepts
  • Must be able to tolerate loud print production noises and materials
  • Reliable transportation required


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