Healthcare Service Liaison

3 weeks ago


Tucson, Arizona, United States Dahl Consulting Full time

At Dahl Consulting, we are committed to delivering exceptional hearing technology solutions to our clients. As a leading provider of audiological services, we are seeking a skilled Patient Services Coordinator to join our team.

Estimated Salary: $19 per hour + bonus

The successful candidate will be responsible for coordinating all aspects of patient care, including providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more.

Key Responsibilities:

  • Greet and service patients in a friendly, professional manner.
  • Utilize patient management software to check patients in and out, track orders/sales and maintain daily, weekly and monthly reports.
  • Demonstrate an elevated customer service approach and communication style when working with patients.
  • Direct and answer calls in a timely, professional fashion.

Administrative Support:

  • Strategically manage patient schedules on behalf of the Clinic Team.
  • Support and track current marketing initiatives for the clinic.
  • Organize the office, maintain supplies, and ensure accurate patient files.
  • Protect patient privacy, collect insurance information, and complete insurance authorizations.
  • Maintain day-to-day operational procedures.

Additional Responsibilities:

  • Lead the morning huddle on behalf of the Clinic Team at the start of each day.
  • Make deposits (transportation required) and maintain the cashbox.
  • Reconcile all deposits daily and report weekly.

Requirements:

  • High school diploma or equivalent work history.
  • 1-2 years' experience in a customer service or retail position preferred.
  • Proficient computer skills and knowledge of Microsoft Office programs.
  • Industry familiarity encouraged.
  • Ability to manage all confidential information with complete discretion.


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