Director of Client Success
3 days ago
">Responsibilities include:
- Developing and Implementing Support Strategies:
- Develop and implement support policies, procedures, and best practices.
- Create and execute a customer support roadmap aligned with company goals.
- Identify opportunities to improve customer experience and service delivery.
- Managing Support Teams:
- Recruit, train, and mentor support team managers and staff.
- Set performance standards and KPIs for the support team.
- Foster a positive and high-performance team culture.
- Collaborating with Other Departments:
- Work closely with product, sales, and engineering teams to address customer issues and feedback.
- Develop proactive support strategies to reduce recurring issues.
- Participate in product development discussions to advocate for customer needs.
Qualifications and Requirements:
To be successful in this role, you will need a Bachelor's degree in Business, Management, or a related field (Master's preferred), and at least 8 years of experience in customer support or service roles, with at least 3-5 years in a leadership position.
You will also need to possess strong leadership, communication, and interpersonal skills, as well as an analytical mindset with the ability to interpret data and drive decision-making.
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