Director of Client Success

3 days ago


Kent, Washington, United States Vector Talent Solutions Full time
Job Overview">As a Director of Client Success at Vector Talent Solutions, you will play a critical role in leading and overseeing our customer support function. Your primary responsibility will be to develop and implement strategies that drive customer satisfaction, retention, and operational efficiency.">

">Responsibilities include:
  • Developing and Implementing Support Strategies:
    • Develop and implement support policies, procedures, and best practices.
    • Create and execute a customer support roadmap aligned with company goals.
    • Identify opportunities to improve customer experience and service delivery.
  • Managing Support Teams:
    • Recruit, train, and mentor support team managers and staff.
    • Set performance standards and KPIs for the support team.
    • Foster a positive and high-performance team culture.
  • Collaborating with Other Departments:
    • Work closely with product, sales, and engineering teams to address customer issues and feedback.
    • Develop proactive support strategies to reduce recurring issues.
    • Participate in product development discussions to advocate for customer needs.


Qualifications and Requirements:

To be successful in this role, you will need a Bachelor's degree in Business, Management, or a related field (Master's preferred), and at least 8 years of experience in customer support or service roles, with at least 3-5 years in a leadership position.

You will also need to possess strong leadership, communication, and interpersonal skills, as well as an analytical mindset with the ability to interpret data and drive decision-making.



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