Front Desk Liaison

4 days ago


St Petersburg, Florida, United States Suncoast Center Full time
Customer Ambassador Job Description
Suncoast Center is seeking a skilled Customer Ambassador to support and advocate for clients in our outpatient locations throughout Pinellas County. As a key member of our team, you will contribute to the success of our organization by providing exceptional client service and administrative support.

The ideal candidate will have two years of customer service experience within any industry and be able to work effectively in a fast-paced office environment. You will possess excellent communication skills, both in person and on the telephone, as well as the ability to multitask and learn new procedures readily. Additionally, you should be computer literate in Microsoft Outlook, Word, Excel, and familiar with electronic medical records.

This position offers a competitive salary of $42,000 per year, based on experience and location, and provides opportunities for growth and development within the company. If you are passionate about delivering top-notch service and supporting individuals with mental health diagnoses, we encourage you to apply.

Duties and Responsibilities
• Provide exceptional client service and support in a fast-paced office environment;
• Maintain accurate and up-to-date client information;
• Schedule appointments and provide confirmation and follow-up calls;
• Collect payments and balance cash drawers;
• Answer telephones and direct calls to the appropriate person;

Requirements
• High school graduate or equivalent required;
• Two years of customer service experience within any industry;
• Ability to feel comfortable working with individuals served that have mental health diagnoses;
• Negative Drug Screening prior to hire and throughout employment;
• Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually;
• Valid Florida Driver's License and reliable vehicle;
• Motor Vehicle checks prior to hire and annually with an acceptable driving record maintained throughout employment;

Benefits
Suncoast Center offers a supportive work environment, opportunities for growth and development, and a competitive salary of $42,000 per year, based on experience and location. We also offer benefits such as negative drug screening, clear criminal background checks, and motor vehicle checks throughout employment.

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