Customer Service Agent

1 month ago


Fort Lauderdale, Florida, United States Life Extension Foundation Buyers Club Inc Full time
Job Overview

Position Summary: The role entails managing incoming calls for order placements from clients. This position also addresses general inquiries while ensuring outstanding service delivery.

Key Responsibilities:

  • Handle customer orders with a calm and professional demeanor that aligns with the company's commitment to customer satisfaction.
  • Utilize system recommendations for additional product offerings.
  • Embrace coaching and feedback to enhance personal performance and improve customer interactions.
  • Effectively manage multiple responsibilities, including actively listening to callers while navigating internal systems to provide resolutions based on established policies.
  • Thrive in a dynamic and fast-paced environment while meeting the performance standards set by the organization.
  • Gather accurate and comprehensive information for all callers in each scenario.
  • Exhibit reliability and punctuality in attendance.
  • Adapt to changing business needs, including potential overtime and adjusted breaks.
  • Consistent attendance is a critical aspect of this role.
  • Perform additional tasks as required.

Qualifications:

  • High school diploma or equivalent is required.
  • Preferred experience of 1-2 years in a call center setting.
  • At least 2 years of demonstrated excellence in customer service.
  • Ability to communicate effectively and clearly.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Experience in a multitasking environment is essential.
  • Proficiency in Microsoft Office applications.


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