Insurance Agent

3 days ago

Fort Lauderdale, Florida, United States Universal Insurance Holdings Full time
Job Summary

We are seeking a highly motivated and detail-oriented Insurance Agent & Client Services Representative to join our team at Universal Insurance Holdings. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Handle high call volume and respond to customer inquiries in a timely and professional manner
  • Answer questions about products, services, and processing procedures
  • Take payments on new and existing accounts
  • Note details of all calls and/or transactions on the policy or claim file
  • Utilize our internal claims system to record, track, and monitor insurance claims
  • Resolve customer grievances
  • Respond to all inbound consumer and agent calls and written correspondences in a timely and professional manner
  • Manage and utilize time effectively to ensure the department meets the required service levels for improved customer satisfaction results
  • Adhere to policies and procedures of employee handbook
  • Perform other duties as assigned
Requirements
  • Thorough knowledge of UPCIC underwriting/claims manuals, procedures, policy administration, and workflow application
  • Reliable and consistent adherence to attendance policies
  • Excellent communication and interpersonal skills
  • Excellent reading comprehension
  • Ability to accomplish daily goals and meet performance targets
  • Ability to manage multiple tasks simultaneously
  • Ability to operate in various software programs simultaneously
  • Meet and exceed call quality expectations
  • Proficient in Microsoft Office including Word, PowerPoint, and Excel
  • Must be able to pass a background check to acquire the Florida Personal Lines Insurance Agent License (20-44) or Florida General Lines Insurance Agent License (2-20)
  • Dedicated and separate high-speed Internet with at least 50 Mbps download and 10 Mbps upload speeds: DSL or Cable (no wireless or satellite ISPs allowed)
Benefits
  • Industry leading medical, dental, and vision insurance plan
  • 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
  • Generous PTO policy
  • Eligible for performance-based bonuses

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