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ServiceNow Technical Consultant

1 month ago


Austin, Texas, United States ServiceNow Full time
Job Description

ServiceNow is a global leader in delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. As a Technical Consultant, you will play a crucial role in guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Field Service Management (FSM) solutions.

Key Responsibilities
  • Act as the primary technical liaison for projects, ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.
  • Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
  • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
  • Perform hands-on development on the ServiceNow platform, leveraging all ServiceNow technologies and capabilities.
  • Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
  • Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
Qualifications
  • A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.
  • Demonstrable experience with ServiceNow CSM and FSM solutions is strongly preferred.
  • Field Service Management Expertise: Proven track record in designing and implementing FSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.
  • Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.
  • Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within FSM environments.