Technical Architect, Sales and Order Management

4 weeks ago


Austin, Texas, United States ServiceNow Full time
Job Summary

We are seeking a highly skilled Technical Architect, Sales and Order Management to join our team at ServiceNow. As a key member of our customer engagement team, you will be responsible for consulting with customers and configuring ServiceNow Telcommunications Service Management products based on best practices to accelerate and drive customer business outcomes.

Key Responsibilities

Be the technical expert on the ServiceNow platform, advising customers on leveraging configurations vs. customizations.

Support engagement efforts for Customer Service-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

Advise customers on ways to leverage the ServiceNow platform to transform their current processes.

Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology.

Guide customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts.

Draft and review user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.

Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.

Requirements

At least 5 years of configuration/development experience for complex, highly-capable technologies – inclusive of integrations and portals.

Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems.

Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.

Knowledge of Sales and Order Management Best Practices in the following areas; Sales Management (opportunity, leads), contracts, order management, and orchestration, Order issue management.

Strong understanding of leading CRM tools and related systems.

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

Ability to adapt to different situations.

Proven team player and team builder.

Ability to gain government clearances.

Certification Requirements

Required ServiceNow Certifications or achieved within first 90 days:

Certified System Administrator (required or must achieve within the first 60 days)

Certified Implementation Specialist – Customer Service Management

Certified Application Developer

Desired ServiceNow Certifications
Certified ITSM, ITOM, FSM



  • Austin, Texas, United States ServiceNow Full time

    Job Title: Technical Consultant Sales Order ExpertAbout the Role:We are seeking a highly skilled Technical Consultant Sales Order Expert to join our team at ServiceNow. As a Technical Consultant Sales Order Expert, you will be responsible for providing technical expertise to customers on the ServiceNow platform, specifically in the area of Sales Order...


  • Austin, Texas, United States ServiceNow Full time

    Job Title: Technical Consultant Sales OrderJob Summary:We are seeking a highly skilled Technical Consultant Sales Order to join our team at ServiceNow. As a Technical Consultant Sales Order, you will be responsible for consulting with customers and configuring the ServiceNow Telcommunications Service Management products based on configuration best...


  • Austin, Texas, United States VML MAP Full time

    About the Role:We are seeking a highly skilled Technical Solutions Architect to join our team at VML MAP. As a Technical Solutions Architect, you will be responsible for designing and implementing technical solutions for our clients.Key Responsibilities:Define the overall technical structure of client projectsIdentify client requirements by researching and...


  • Austin, Texas, United States VML MAP Full time

    About the Role:We are seeking a highly skilled Technical Solutions Architect to join our team at VML MAP. As a Technical Solutions Architect, you will be responsible for designing and implementing technical solutions for our clients.Key Responsibilities:Define the overall technical structure of client projectsIdentify client requirements by researching and...

  • Technical Architect

    4 weeks ago


    Austin, Texas, United States Kibo Commerce Full time

    About This RoleAs a Technical Architect at Kibo Commerce, you will be responsible for leading the design and implementation of our ecommerce platform in conjunction with the technical architecture of our clients' systems and software.You will work closely with the development team, external stakeholders, and other cross-functional teams to ensure that the...


  • Austin, Texas, United States Robo-Computers Made Easy Full time

    About ROBO: ROBO is a fast-growing IT service provider dedicated to delivering exceptional customer service and developing elite technical talent. We are seeking a skilled Technical Account Manager to join our team and align customer demands with our products, services, and solutions.Position Summary: The Technical Account Manager will be responsible for...


  • Austin, Texas, United States WSO2 Full time

    About WSO2Founded in 2005, WSO2 is a leading independent software vendor providing open-source API management, integration, and identity and access management (IAM) products. Our products and platforms empower organizations to leverage the full potential of APIs for secure delivery of digital services and applications, enabling thousands of enterprises in...


  • Austin, Texas, United States THRIVE Full time

    About UsThrive is a cutting-edge technology solutions provider specializing in Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services.We foster a corporate culture that emphasizes engineering talent, customer-centricity, and a focus on NextGen services, setting us apart from our...


  • Austin, Texas, United States TEPHRA Full time

    Job Description:At TEPHRA, we are seeking a highly skilled Technical Architect-Digital to join our team. The ideal candidate will have hands-on experience with SAP Restful ABAP Development & HANA DB, as well as strong knowledge of restricted ABAP and Entity Manipulation Language (EML).Key Responsibilities:Develop RAP Development using Managed / Unmanaged /...


  • Austin, Texas, United States CrowdStrike, Inc. Full time

    About the RoleCrowdStrike is seeking a seasoned cyber security professional to lead its Global Solution Architecture team. As a key member of the Global Alliances team, you will be responsible for educating and demonstrating the value of CrowdStrike's security platform to prospective Solution Integrators and Telcos. Your team will work closely with highly...


  • Austin, Texas, United States Nationwide Technical Resources Corp. Full time

    Job Title: Senior Mobile Application ArchitectJob Summary: We are seeking a highly skilled Senior Mobile Application Architect to lead the design, development, and maintenance of mobile applications across iOS and Android platforms.Key Responsibilities:* Provide technical guidance and mentorship to a team of mobile developers* Plan and prioritize development...


  • Austin, Texas, United States HiddenLayer Full time

    About the RoleWe are seeking a highly skilled AI Security Solutions Architect to join our team at HiddenLayer. As an AI Security Solutions Architect, you will play a pivotal role in designing and implementing cutting-edge AI security solutions for our clients.Key Responsibilities:Design and implement AI security solutions that meet client requirements,...


  • Austin, Texas, United States Tek Leaders Inc Full time

    **Company Overview**Tek Leaders Inc is a leading provider of cloud-based solutions, committed to delivering innovative and effective technologies to our clients.**Job Summary**We are seeking an experienced Cloud Solutions Architect and Technical Strategist to join our team. As a key member of our cloud team, you will be responsible for designing,...


  • Austin, Texas, United States Conduent Full time

    At Conduent, we're seeking a highly skilled Senior Java Technical Architect to lead our technical teams in building cutting-edge solutions.You will be responsible for designing and implementing robust and scalable system designs, applying object-oriented principles and recommended design patterns.Our ideal candidate will have a strong technical background in...


  • Austin, Texas, United States Cognite Full time

    About CogniteCognite is a global leader in industrial digitalization, empowering companies to unlock the full potential of their data. Our cutting-edge Cognite Data Fusion (CDF) platform enables businesses to make data-driven decisions, drive innovation, and stay ahead of the competition.As a Senior Solutions Architect at Cognite, you will play a critical...


  • Austin, Texas, United States Boundless Network Inc Full time

    We are seeking a highly skilled Sales Order Coordinator to ensure a seamless order processing experience. This role involves collaborating with sales representatives and suppliers to facilitate efficient order coordination and fulfillment.Key Responsibilities:Review orders, verify details, and ensure accuracyCollaborate with sales representatives and...


  • Austin, Texas, United States Boundless Network Inc Full time

    We are seeking a highly skilled Sales Order Coordinator to ensure a seamless order processing experience. The ideal candidate will have excellent communication skills, strong organizational abilities, and a keen eye for detail.This role will involve collaborating with sales representatives and suppliers to facilitate order coordination and fulfillment. The...


  • Austin, Texas, United States ServiceNow Full time

    At ServiceNow, we're on a mission to make the world work better for everyone. As a ServiceNow Business Architect, you'll play a crucial role in designing and implementing innovative business solutions that meet our clients' needs.You'll work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the...


  • Austin, Texas, United States Hill Country Project Management LLC Full time

    Job DescriptionWe are seeking a highly skilled Azure Enterprise Architect to join our team at Hill Country Project Management LLC. The ideal candidate will have strong experience in Azure architecture, including the design and implementation of scalable solutions, as well as proficiency in Microsoft technologies such as .NET Core, C#, MS SQL Server, SSIS,...


  • Austin, Texas, United States ServiceNow Full time

    About the Role:The Technical Architect for Healthcare and Life Sciences will be a technical expert on our customer engagement team, consulting with customers and configuring ServiceNow Telcommunications Service Management products based on best practices to accelerate and drive customer business outcomes.Key Responsibilities:Be the technical expert on the...