Senior Business Architect

3 weeks ago

Austin, Texas, United States ServiceNow Full time
Job Title: Senior Business Architect

Job Summary:
ServiceNow is seeking a Senior Business Architect to join our team. As a Senior Business Architect, you will play a crucial role in designing and implementing innovative business solutions that meet our clients' needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations.

Key Responsibilities:
  • Engage with senior business leaders to understand their goals and challenges, providing expert advice on how ServiceNow can optimize their operations.
  • Design end-to-end solutions using ServiceNow that align with business requirements, focusing on customer service management, customer support, and automation.
  • Lead workshops to gather and document business requirements, translating them into functional specifications and user stories.
  • Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform.
  • Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively.
  • Support clients in navigating change by creating adoption strategies and training plans, ensuring seamless transitions to new processes.
  • Stay up-to-date with the latest ServiceNow capabilities, trends, and best practices, sharing knowledge with the team and clients.

Requirements:
  • Proven experience as a Business Architect, Solution Architect, or Consultant in Salesforce Service Cloud, with a strong understanding of service management and customer service processes.
  • Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already.
  • Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion.
  • Excellent communication skills with the ability to engage and influence stakeholders at all levels.
  • Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.
  • Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity.
  • Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner.
  • Salesforce certifications (such as Service Cloud Consultant) required. ServiceNow certifications (like CSA or CIS-CSM) are highly preferred.

About Us:
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

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