Customer Service Representative

3 weeks ago


Gary, Indiana, United States TravelCenters of America Full time
Company Overview

At TravelCenters of America, we offer a unique and rewarding work environment for individuals who share our passion for delivering exceptional customer service. Our travel centers serve thousands of customers every day, providing a convenient one-stop shopping experience that includes fuel, food, truck maintenance, and essential services.

We are committed to growing our network of travel centers, implementing cutting-edge technology, and embarking on innovative alternative energy and sustainability initiatives. Our team is driven by a shared vision to provide an outstanding experience for every traveler, making us a leader in the industry.

Job Summary

This position offers an exciting opportunity to join our restaurant team as a key member responsible for providing friendly, accurate, and efficient service to all guests. As a Server, you will be part of a dynamic team focused on delivering exceptional customer experiences, ensuring every guest feels welcome and valued.

About the Role

In this role, you can expect to:
* Welcome and serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude;
* Be knowledgeable of menu items and promote daily specials;
* Process transactions of customers on a point-of-sale (POS) register;
* Prioritize your work according to the kitchen and dining guest needs;
* Maintain equipment per operating standards;
* Follow proper safety procedures when handling and/or preparing food;
* Build strong communication and rapport with leaders and co-workers;
* Perform other job-related duties as assigned.

What We're Looking For

We are seeking a dedicated individual who works well with others and is excited to be part of our team. The ideal candidate should have basic computer/POS knowledge and previous food service experience, although these are not necessarily required. Good verbal communication skills and the ability to work flexible hours, including nights, weekends, and some holidays, are also essential for success in this role.

Benefits

As a member of our team, you'll enjoy a range of benefits, including medical, dental, vision, and life insurance; 401(k) with a company match; vacation and paid holidays; tuition reimbursement; on-site meal discounts; and a wide variety of discounts on technology, travel, food, and fuel. You'll also have opportunities for growth and advancement within the company.

Salary Information

The estimated salary for this position is between $3.50 and $3.60 per hour, depending on various factors such as responsibilities, job duties, and relevant experience and skills.

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