Sportsbook Representative

6 days ago

Gary, Indiana, United States Hard Rock International Full time
Job Overview
Sportsbook Representative - Part-Time
We are seeking a motivated and detail-oriented individual to join our team as a Sportsbook Representative. As a key member of our retail sports betting team, you will be responsible for providing exceptional customer service and support to our patrons.

Responsibilities:
  • Record wager requests from patrons and input them into the wagering system.
  • Manage a cash drawer for taking wagers and making payouts and reconcile this drawer.
  • Commit to detecting and advising customers at risk of potential responsible gaming issues.
  • Effectively communicate Ts & Cs to customers regarding wagering rules, policies and promotional campaigns.
  • Promote and educate patrons on the availability of all sports related products and wager types.
  • Execute best business practices per company guidelines via Phone, Email and Live chat.
  • Validate and verify player documentation in accordance with company guidelines.
  • Review customers financial transaction history to answer questions on required documents.
  • Review customers game player history to answer questions on payouts and rules.
  • Proactively contact players based on real time monitoring of events.
  • Participate in our outbound sales program as time allows.

Requirements:
  • High School diploma or equivalent required.
  • Experience in the casino environment with knowledge of online and/or brick and mortar casino and sports book operations a plus.
  • Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.

The estimated salary for this position is $45,000 - $55,000 per year.

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