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Front Desk Representative

2 months ago

GondrecourtleChâteau, Grand Est, United States Crescent Hotels and Resorts Full time
Job Summary

Crescent Hotels and Resorts is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities
  1. Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  2. Room Assignment: Assign rooms to guests based on their preferences and needs, while ensuring optimal room utilization.
  3. Payment and Billing: Process payments, handle cash, and balance the house bank, while also posting charges to guest rooms and house accounts.
  4. Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services and amenities.
  5. Problem-Solving: Field guest complaints, conduct thorough research, and negotiate solutions to resolve issues.
  6. Teamwork: Collaborate with other hotel staff to ensure seamless service and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Availability to work a variety of shifts, including nights, weekends, and holidays.