Workplace Experience Strategist

7 days ago

New York, New York, United States Duolingo Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager to lead the strategic and tactical operations of our office environments. As a key member of our team, you will be responsible for delivering high-quality workplace experiences for employees and visitors that reflect our company values and a high level of hospitality.

Key Responsibilities
  • Lead Office Operations: Take ownership of the day-to-day physical operations of our office space, ensuring a seamless and efficient experience for all stakeholders.
  • Strategic Planning: Collaborate with cross-functional teams to develop and implement strategic plans for our office environments, aligning with our company's overall vision and goals.
  • Food Service Operations: Scale our food service operations, crafting a strategy for our global program that includes full lunch service, breakfast, and a robust snacks and beverage program.
  • Vendor Management: Directly lead a diverse mix of local third-party providers, establishing and maintaining positive relationships to ensure their efficiency and engagement for our company.
  • Workplace Experience Strategy: Own the workplace experience strategy, bringing thought leadership to the challenges we face and innovative solutions that fit with our company culture.
Requirements
  • Experience: 7+ years of multifaceted experience leading outstanding, modern office environments with demonstrated success in improving the employee experience.
  • Leadership Skills: Strength in leading teams, extracting great outcomes from people who like to work with you.
  • Food Service Experience: Demonstrated experience identifying, partnering with, and leading Food Service providers with innovation and efficiency.
  • Project Management: Ability to scope and complete projects and uplift processes, including those that are new, nebulous, and constantly iterating.
  • Communication Skills: Excellent written and verbal skills that engage diverse audiences, from external providers to global employees, from senior leaders to day porter staff.
  • Collaboration and Resilience: Collaboration and resilience to drive iterative, cross-functional change in a high-growth environment.
  • Strategic Thinking: Foresight to strategize the future of our workplace footprint with design solutions to scale.
  • Education: Bachelor's degree or equivalent experience in business, architecture, engineering, or a related field.
  • Location: Ability to work full-time from or relocate to New York City, NY, and work in our office five days per week.
  • Travel: Ability to travel up to 15% of the time to our other global office locations.
Preferred Qualifications
  • Experience with a Growing Tech Company: Experience working with a growing tech company.
  • Partnership and Teamwork: Demonstrated partnership and the ability to team with all levels of a company.
  • Interior Design and Project Vision: An eye for interior office design and workplace project vision and implementation.
  • Passion for Language Learning or Education: Passion for language learning or education.

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