Housekeeping Operations Supervisor

2 weeks ago

Perryville, Maryland, United States Great Wolf Lodge Full time

Compensation:
$0 per year - $0 per year At Great Wolf Lodge, the Housekeeping Operations Supervisor plays a vital role in enhancing the experience of families by ensuring the efficiency and effectiveness of the Housekeeping department. This pivotal position involves inspecting facilities, suggesting improvements when necessary, and establishing workflows, standard operating procedures, and quality assurance plans. The Supervisor oversees all housekeeping activities and team members to guarantee guests enjoy a seamless stay.

Become Part of Our Team:

Advance Your Career:
A fantastic opportunity to begin or elevate your career with cross-training, scholarship opportunities, and talent development initiatives at all levels.

Exceptional Benefits:
Enjoy exclusive benefits for you, your family, and friends – including discounted vacations and employee referral bonuses.

Learn While You Work:
Access Great Wolf University for on-the-job training, functional, and leadership development.

Focus on Your Well-Being:
We provide flexible scheduling, access to a comprehensive wellness program and technology, along with support through our Employee Assistance Program and Employee Relief Fund.

Embrace Diversity:
Join a team that celebrates diversity and inclusion through initiatives that ensure everyone feels valued and recognized.

Benefits Include:

  • Medical, Dental, and Vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

Key Responsibilities:
  • Guide and mentor housekeeping staff daily to meet or exceed cleanliness standards and operational efficiencies.
  • Implement and manage inventory processes with the assistance of Housekeeping Supervisors.
  • Drive, review, and ensure proper completion of the work order process.
  • Assist the Director in analyzing and planning actions related to guest feedback and satisfaction scores.
  • Execute the Director's financial strategy to manage budget and labor, along with operating expense forecasts.
  • Lead and mentor direct staff and Housekeeping employees, ensuring appropriate staffing and budgeting levels are maintained.
  • Train new team members and ensure ongoing training and development for current staff.
  • Communicate regularly with Housekeeping staff, setting expectations aligned with Great Wolf values, and provide feedback through inspections and daily meetings.
  • Ensure compliance and timely completion of performance appraisals; identify key talent and plan for their development.
  • Model and uphold the Great Wolf guest service standards of excellence.
  • Ensure guest requests related to the Housekeeping department are handled professionally and promptly.
  • Continuously enhance the focus on guest service within the Housekeeping team.
  • Actively participate in the Manager On Duty Program.
  • Address and resolve any guest concerns to ensure satisfaction.
  • Ensure daily, weekly, monthly, and annual safety and compliance standards are upheld and improved.
  • Communicate with the Director of Engineering to ensure housekeeping areas meet safety standards.
  • Conduct and monitor Hazard Communications Programs biannually.
  • Investigate, report, and document any inappropriate behavior by staff, guests, or suspicious individuals.

Required Qualifications & Skills:
  • High School diploma or equivalent experience.
  • Minimum of 3 years in the Hospitality industry, with at least 2 years in a supervisory role.
  • Demonstrated knowledge and experience in labor management scheduling.
  • Proven ability to lead diverse teams.
  • Strong analytical, planning, and change implementation skills.
  • Effective management skills, including conflict resolution, coaching, and team building.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.

Desired Qualifications & Traits:
  • Experience in Housekeeping, preferably in a resort or large hotel setting.
  • Bachelor's degree.
  • Charismatic leader who adapts leadership style to motivate employees and overcome challenges.
  • Inspires and motivates team members to collaborate and achieve success beyond expectations.
  • Thorough approach to every task, committed to comprehensive analysis, planning, and implementation.

Physical Requirements:
  • Ability to lift 30 lbs.
  • Ability to stand/walk for extended periods.
  • Ability to bend, stretch, and twist.
  • Capable of tolerating exposure to cleaning chemicals.

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