Front Office Team Lead

2 weeks ago


Clearfield, Utah, United States Tru by Hilton ClearfieldWOODBURY CORPORATION Full time
Front Office Supervisor Job Description

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Tru by Hilton Clearfield/WOODBURY CORPORATION. This is a full-time position that requires a strong commitment to providing exceptional customer service and ensuring the smooth operation of our front office.

Key Responsibilities:
  • Provide exceptional customer service to all guests, responding to their needs and concerns in a timely and professional manner.
  • Supervise and coordinate the activities of the front office team, ensuring that all tasks are completed efficiently and effectively.
  • Manage guest check-ins and check-outs, room reservations, requests, changes, and cancellations, ensuring accuracy and attention to detail.
  • Process payments, verify and adjust billing, and reconcile all statements on a monthly basis.
  • Maintain the cleanliness and organization of the front desk area, ensuring a welcoming and professional environment for guests and staff.
  • Ensure compliance with hotel standards and procedures, and implement processes to improve efficiency and productivity.
Requirements:
  • High school diploma or equivalent.
  • Exceptional customer service and organizational skills.
  • Excellent verbal and written communication skills.
  • Basic computer skills and proficiency in hotel management systems.
  • Availability to work a variable schedule, including days, nights, and weekends.
  • Ability to sit or stand for extended periods and lift up to 10 pounds.


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