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Guest Services Team Leader
2 months ago
We are seeking a Front Office Supervisor to oversee the front desk operations at our esteemed Tru by Hilton Clearfield (Hill Air Force Base). This role is essential in ensuring a seamless guest experience and requires a commitment to excellence in service.
Key ResponsibilitiesThe Front Office Supervisor will:
- Welcome and assist all guests with professionalism and courtesy.
- Address guest inquiries and resolve complaints to enhance satisfaction.
- Maintain the safety and security of guests and staff while fostering a hospitable environment.
- Manage guest check-ins and check-outs, including room reservations and modifications.
- Process payments and verify billing accuracy.
- Conduct daily accounts receivable tasks and prepare weekly financial reports.
- Ensure the front desk area is clean and organized.
- Adhere to all hotel policies and procedures.
- Perform additional tasks as assigned by management.
To be considered for this position, candidates must possess:
- A high school diploma or equivalent.
- Strong customer service and organizational skills.
- Excellent verbal and written communication abilities.
- Basic proficiency in computer applications.
- Flexibility to work various shifts.
- Punctuality and professionalism in appearance.
- The capability to stand or sit for extended periods.
- The ability to lift and carry items weighing up to 10 pounds.
We offer a comprehensive benefits package that includes:
- Daily Pay options.
- Medical, Dental, and Vision Insurance.
- 401K with Employer Matching.
- Paid Time Off starting from the first day.
- Life and Accident Insurance at no cost.
- Career advancement opportunities within the Woodbury Group.
- Exclusive hotel discounts worldwide.
- Employee Assistance and Wellness Programs.