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Guest Services Team Leader

2 months ago


Clearfield, Utah, United States Tru by Hilton Clearfield Hill Air Force Base Full time
Job Overview

We are seeking a Front Office Supervisor to oversee the front desk operations at our esteemed Tru by Hilton Clearfield (Hill Air Force Base). This role is essential in ensuring a seamless guest experience and requires a commitment to excellence in service.

Key Responsibilities

The Front Office Supervisor will:

  • Welcome and assist all guests with professionalism and courtesy.
  • Address guest inquiries and resolve complaints to enhance satisfaction.
  • Maintain the safety and security of guests and staff while fostering a hospitable environment.
  • Manage guest check-ins and check-outs, including room reservations and modifications.
  • Process payments and verify billing accuracy.
  • Conduct daily accounts receivable tasks and prepare weekly financial reports.
  • Ensure the front desk area is clean and organized.
  • Adhere to all hotel policies and procedures.
  • Perform additional tasks as assigned by management.
Qualifications

To be considered for this position, candidates must possess:

  • A high school diploma or equivalent.
  • Strong customer service and organizational skills.
  • Excellent verbal and written communication abilities.
  • Basic proficiency in computer applications.
  • Flexibility to work various shifts.
  • Punctuality and professionalism in appearance.
  • The capability to stand or sit for extended periods.
  • The ability to lift and carry items weighing up to 10 pounds.
Benefits

We offer a comprehensive benefits package that includes:

  • Daily Pay options.
  • Medical, Dental, and Vision Insurance.
  • 401K with Employer Matching.
  • Paid Time Off starting from the first day.
  • Life and Accident Insurance at no cost.
  • Career advancement opportunities within the Woodbury Group.
  • Exclusive hotel discounts worldwide.
  • Employee Assistance and Wellness Programs.