Customer Service Engineer

3 weeks ago

Phoenix, Arizona, United States Bodor Full time

Job Summary:

Bodorlaser Inc. is seeking a highly skilled and experienced Customer Service Engineer to join our sales and marketing team in the United States. As a key member of our team, you will be responsible for providing technical support and after-sales service to our customers in the field.

Responsibilities:

  • Serve as the main point of contact for customers and provide direct support for laser machines through phone, email, chat, and on-site visits.
  • Assist personnel and customers with troubleshooting of laser machines' mechanical and electrical problems and take appropriate action to resolve customer issues.
  • Track technical issues and incoming requests from customers.
  • Manage schedules and follow up with customers in their territory to ensure they are optimizing the use of the lasers.
  • Perform mechanical repairs on laser machines at customers' locations and determine if the repair will require special resources or parts.
  • Understand layout drawings and blueprints in the installation of equipment.
  • Develop and maintain a parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors, and manufacturers.
  • Identify safety issues on the machines.
  • Provide customer training.
  • Write and compose service reports and expense reports.
  • Perform failure mode analyses and make upgrade recommendations.
  • Assist with the final integration and commissioning of complex automation projects as needed.
  • Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
  • Regular travel within assigned territories (75% travel required).

Basic Qualifications:

  • Associate degree in mechatronic, automation engineering, mechanical/electrical engineering, or equivalent with 2+ years of experience on automated CNC machines.
  • Recent experience of installing, repairing, and diagnosing problems of automated CNC machines.
  • Familiarity with engineering software, such as SolidWorks, AutoCAD, etc.
  • Able to read and interpret electrical and mechanical drawings and test equipment.
  • Excellent verbal and written communication skills.
  • Demonstrated technical writing skills.
  • Proficiency in Microsoft Word, Excel, and remote communications.
  • Proficient at working independently and as part of a team in a fast-paced environment.
  • Self-driven and responsible.
  • Ability to work under pressure.
  • Ability to travel as required (local and domestic).
  • Ability to lift 50 lbs.

Preferred Qualifications:

  • Bachelor's degree in mechatronic, automation engineering, or electrical engineering from an accredited university.
  • 5+ years of related experience on automated CNC machines.

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