Customer Service Engineer
3 weeks ago
Job Summary:
Bodorlaser Inc. is seeking a highly skilled and experienced Customer Service Engineer to join our sales and marketing team in the United States. As a key member of our team, you will be responsible for providing technical support and after-sales service to our customers in the field.
Responsibilities:
- Serve as the main point of contact for customers and provide direct support for laser machines through phone, email, chat, and on-site visits.
- Assist personnel and customers with troubleshooting of laser machines' mechanical and electrical problems and take appropriate action to resolve customer issues.
- Track technical issues and incoming requests from customers.
- Manage schedules and follow up with customers in their territory to ensure they are optimizing the use of the lasers.
- Perform mechanical repairs on laser machines at customers' locations and determine if the repair will require special resources or parts.
- Understand layout drawings and blueprints in the installation of equipment.
- Develop and maintain a parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors, and manufacturers.
- Identify safety issues on the machines.
- Provide customer training.
- Write and compose service reports and expense reports.
- Perform failure mode analyses and make upgrade recommendations.
- Assist with the final integration and commissioning of complex automation projects as needed.
- Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
- Regular travel within assigned territories (75% travel required).
Basic Qualifications:
- Associate degree in mechatronic, automation engineering, mechanical/electrical engineering, or equivalent with 2+ years of experience on automated CNC machines.
- Recent experience of installing, repairing, and diagnosing problems of automated CNC machines.
- Familiarity with engineering software, such as SolidWorks, AutoCAD, etc.
- Able to read and interpret electrical and mechanical drawings and test equipment.
- Excellent verbal and written communication skills.
- Demonstrated technical writing skills.
- Proficiency in Microsoft Word, Excel, and remote communications.
- Proficient at working independently and as part of a team in a fast-paced environment.
- Self-driven and responsible.
- Ability to work under pressure.
- Ability to travel as required (local and domestic).
- Ability to lift 50 lbs.
Preferred Qualifications:
- Bachelor's degree in mechatronic, automation engineering, or electrical engineering from an accredited university.
- 5+ years of related experience on automated CNC machines.
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