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Part Time Head Cashier

2 months ago

South Pasadena, California, United States Westlake Hardware Full time
Job Summary

We are seeking a highly skilled and experienced Head Cashier to join our team at Westlake Ace Hardware. As a key member of our retail operations, you will be responsible for ensuring seamless customer transactions, maintaining a high level of customer service, and supporting the Assistant Manager in office duties.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service, ensuring a positive experience for all customers.
    • Greet customers warmly and thank them by name whenever possible.
    • Project a friendly and outgoing demeanor, working well with customers and those supervised.
    • Ensure excellent customer service from those supervised.
    • Respond promptly and effectively to customer inquiries and concerns.
  • Register Operations
    • Process transactions accurately and efficiently, adhering to all cash register procedures.
    • Balance the register drawer and maintain a high level of accuracy.
    • Assist with register and computer problems, downloads, upgrades, and fixes as needed.
  • Cash Room Operations
    • Verify cashier-balancing procedures are followed in the absence of the Assistant Manager-Operations.
    • Verify deposit procedures and policies are followed on a daily basis.
    • Assist with preparing deposit, long/short recap, cashier over-short acknowledgements, and sales audits.
    • Verify weekend vault counts and randomly verify vault.
  • Office Operations
    • Provide assistance to the Assistant Manager-Operations in completing multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.
  • Audit
    • Assist the Assistant Manager-Operations in completing the quarterly audit checklist as needed.
    • Observe cashiers for proper phone etiquette, greeting customers, handling returns correctly, and treating customers attentively.
  • Front End Appearance and Upkeep
    • Maintain a clean and organized front end, including facing and dusting.
    • Keep impulse counters stocked and faced, rotating fresh merchandise as seasons change.
    • Ensure fresh ads are stocked in shopping carts at all times.
    • Stock forms and supplies at all times.
    • Assist with decorating the front end according to the Store Support Center program.
    • Call for cart pickups when necessary.
  • Leadership
    • Communicate merchandising, cost control, or sales ideas to the General Manager for follow-up.
    • Participate in store and cashier meetings.
    • Assist with training and development of new cashiers.
    • Work with the Assistant Manager-Operations to prepare for advancement.
    Requirements
    • High School or GED equivalent.
    • Experience in retail and/or office management preferred.
    • Cashier experience preferred.
    • Customer service experience preferred.
    • Ability to stand, walk, lift (up to 25lbs), and climb.
    Compensation

$16.50-$16.75 per hour