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Part Time Head Cashier

1 month ago

South Pasadena, California, United States Westlake Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is a leading hardware retailer in the United States, operating over 150 neighborhood stores across the country. As a company, we value our customers, associates, and communities, and we are committed to delivering exceptional service and products to our customers.

Job Summary

The Head Cashier is a key member of our retail team, responsible for ensuring smooth and efficient customer transactions, as well as providing excellent customer service. The successful candidate will have a strong passion for delivering exceptional customer experiences, and will be able to work effectively in a fast-paced retail environment.

Key Responsibilities

Customer Service

• Greet customers entering and throughout the store, and thank them by name whenever possible.
• Project a friendly, outgoing demeanor, and work well with customers and colleagues.
• Ensure excellent customer service from those supervised, and communicate any problems or issues that require management assistance.
• Perform cash register transactions accurately and efficiently, and handle customer returns and exchanges professionally.

Register Operations

• Follow all cash register transaction procedures, and balance the register drawer accurately.
• Adhere to any store programs or promotions that require implementation at the cash registers.
• Assist with register and computer problems, downloads, upgrades, and fixes as needed.

Cash Room Operations

• Verify cashier-balancing procedures are followed in the absence of the Assistant Manager-Operations.
• Verify deposit procedures and policies are followed on a daily basis, and help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits.
• Verify weekend vault counts and randomly verify vault.

Office Operations

• Provide assistance to the Assistant Manager-Operations in completing multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc.

Audit

• Assist the Assistant Manager-Operations in completing the quarterly audit checklist as needed.
• Observe cashiers for proper phone etiquette, greeting customers, handling returns correctly, and treating customers attentively.

Front End Appearance and Upkeep

• Keep the front end neat and clean at all times, and face and dust the front end.
• Keep impulse counters stocked and faced, rotate fresh merchandise in as seasons change, and ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times, and assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary, and perform all other duties as assigned.

Leadership

• Communicate any merchandising, cost control, or sales ideas to the General Manager for follow-up.
• Participate in store and cashier meetings, and assist with training and development of new cashiers.
• Work with the Assistant Manager-Operations to prepare for advancement.

Core Values

At Westlake Ace Hardware, we value our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence. We believe that these values are essential to delivering exceptional customer experiences and building a strong, supportive team.

Requirements

• High school or GED equivalent.
• Experience in retail and/or office management preferred.
• Cashier experience preferred.
• Customer service experience preferred.
• Standing, walking, lifting (up to 25lbs), and climbing.

Compensation

$16.50-$16.75 per hour.

Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. We recognize the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. We are committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, and military discharge, or any other action covered by federal or state laws.