LPN/Triage Care Coordinator

2 weeks ago


Milwaukee, Wisconsin, United States Progressive Community Health Centers, Inc. Full time
Job Title: LPN/Triage Care Coordinator

We are seeking a skilled LPN/Triage Care Coordinator to join our team at Progressive Community Health Centers, Inc. in Milwaukee, WI.

Job Summary

The LPN/Triage Care Coordinator will provide exceptional patient care and direction to those seeking medical information and attention. This role will also schedule appointments, answer questions, and provide limited health education. The successful candidate will support the Call Center Staff and triage patients as needed.

Responsibilities
  1. Provide timely feedback and direct telephone operators as needed with assistance to medical questions and provide clinical direction in the best interest of the patient.
  2. Triage patient's medical symptoms and route the patient accordingly.
  3. Schedule appointments as needed.
  4. Check e-mails regularly throughout the day to keep up to date as to any organizational changes or directives.
  5. Assist with prescription refill requests and enter requests for provider action, thereafter provide timely follow up with the patient.
  6. Assist with quality control measures to ensure protocols are clear and up to date.
  7. Use electronic medical record (EMR) in daily work.
  8. Follows written clinical protocol and procedures.
  9. Participate in population management activities including disease registries.
  10. Keep work areas neat, orderly and safe.
  11. Attends staff meetings, training and safety education.
  12. Assist the clinic as needed.
Requirements
  • Possess a current license as a Licensed Practical Nurse.
  • Thorough knowledge of practical nursing theory.
  • Knowledge of standard practices, rules and regulations within the scope of their license.
  • Some pharmacotherapy knowledge.
  • Minimum of five years LPN experience.
  • Electronic Medical Record (EMR) experience preferred.
  • Ability to handle stressful situations.
  • Excellent oral/written communication skills.
  • Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.
Equal Employment Opportunity

Progressive Community Health Centers, Inc. is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.



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