RN Triage Specialist

3 weeks ago


Milwaukee, Wisconsin, United States GI Associates Full time
Job Summary

The Triage Registered Nurse (RN) is a critical member of our team, responsible for handling patient phone calls and providing high-quality care in collaboration with physicians, mid-levels, and other healthcare professionals. This role requires strong communication skills, attention to detail, and the ability to prioritize patient needs in a timely and efficient manner.

Key Responsibilities
  • Assess patient calls for urgency and prioritize accordingly
  • Provide patient care over the phone, utilizing the nursing process (assess, plan, intervention, evaluation)
  • Recognize life-threatening situations and respond accordingly based on department protocols
  • Advise patients regarding problems/symptoms professionally and compassionately at all times
  • Utilize department Triage Protocols when advising patients
  • Develop a plan for patients in distress, and depending on severity, contacts doctor or P.A. for collaboration
  • Able to remain calm during stressful times
  • Able to respond proficiently to patients' needs with an emphasis on productivity
  • Works collaboratively with physicians, mid-levels, physician's nurses/clinical assistants, Triage Staff to optimize patient care
  • Refills patient medications according to office policy
  • Utilizes Practiced Management System (PMS) and Electronic Medical Record (EMR) appropriately and efficiently
  • Maintains a high level of confidentiality
  • Documents patient care accurately, in the proper location in the EMR, and in a timely fashion
  • Answers live calls as a priority and follows up on patient phone calls within the hour
  • Oversees and facilitates the duties of the Triage assistant and Triage Techs as assigned, reassigning duties as necessary to meet department needs and maintain work flow
  • Facilitates a harmonious work environment, whereby treating all coworkers with respect and dignity
  • Adheres to policies and procedures as set forth in the Employee Manual
  • Flexible in meeting the needs of the department
  • Maintains a safe work environment
  • Performs clerical duties such as faxing, photocopying, and filing
  • All other duties as assigned
Requirements
  • Current RN licensure in the State of Wisconsin
  • Ability to communicate effectively with patients, family members, physicians, coworkers, and outside customers
  • Computer and accurate keyboarding skills required
Preferred Qualifications
  • Previous Gastroenterology experience

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