Customer Experience Ambassador

3 days ago


Marion, Ohio, United States Checkers Drive-In Restaurants, Inc. Full time

Purpose and Overview

At Checkers & Rally's, we strive to be the first choice for our guests by providing excellent service and quality food. As a Customer Experience Ambassador, you will play a vital role in ensuring our guests receive exceptional experiences.

Key Responsibilities

  • BUILDING SALES AND PROFITS BY PROMOTING GUEST SATISFACTION
  • ESCALATING ANY CONCERNS OR RECOMMENDATIONS TO THE GENERAL MANAGER
  • IDENTIFYING AND RESPONDING TO GUESTS' NEEDS
  • COMPLETING CROSS-TRAINING AND CERTIFICATION IN MULTIPLE POSITIONS
  • ADHERING TO POLICY AND PROCEDURES TO MAXIMIZE GUEST AND EMPLOYEE SATISFACTION
  • HELPING ENSURE THE RESTAURANT IS A SAFE, CLEAN, AND FUN ENVIRONMENT FOR OUR EMPLOYEES AND GUESTS

Requirements and Qualifications

  • GUEST SERVICE OR FOOD PREPARATION EXPERIENCE
  • BASIC MATH SKILLS ABILITY TO WORK FLEXIBLE SCHEDULE AND EXTENDED HOURS
  • HIGH ENERGY TO KEEP UP WITH OUR FAST-PACED ENVIRONMENT COMMITMENT TO OUR CORE VALUES OF INTEGRITY, SERVICE, EXCELLENCE, AND COURAGE TO BE BOLD & GROW
  • HIGH SCHOOL DIPLOMA OR GENERAL EDUCATION DEGREE (GED) - PREFERRED FOOD SAFETY CERTIFIED - PREFERRED

Compensation and Benefits

We offer competitive compensation with an estimated salary range of $25,000-$35,000 per year, depending on experience and qualifications. Additionally, as a Customer Experience Ambassador, you will be eligible for benefits and rewards, including the Employee Assistance Program (EAP), 401(k) plan, and Team Member bonuses.

What We Offer

  • OPERATIONS EXCELLENCE: OUR TEAM EXPECTS AND DELIVERS NOTHING BUT THE BEST TRAINING & DEVELOPMENT: WE BRING OUT THE BEST BY ENSURING EVERYONE GETS WELL TRAINED PERSONAL & CAREER GROWTH: YOU CAN DO MORE, GET MORE, AND BE MORE AT CHECKERS & RALLY'S BENEFITS & REWARDS: AS A TEAM MEMBER, YOU WILL BE ELIGIBLE FOR THE EMPLOYEE ASSISTANCE PROGRAM (EAP) AS OF YOUR FIRST DAY. ELIGIBILITY FOR THE 401(K) PLAN GOES INTO EFFECT AFTER 1 YEAR OF SERVICE. YOU CAN ALSO EARN TEAM MEMBER BONUSES COMPENSATION: WORK TODAY & GET PAID TOMORROW


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