Account Resolution Specialist

7 days ago


Marion, Ohio, United States VANGARDE GROUP, L.L.C. Full time
Job Summary

The Vangarde Group is seeking a skilled Account Resolution Specialist to join our team. This role involves identifying delinquent accounts, locating and notifying customers of their status, and taking necessary actions to recover balances.

Duties/Responsibilities
  • We are looking for an individual who can mediate the resolution of delinquent accounts via phone, email, and SMS text messages.
  • The successful candidate will work closely with account holders and cosigners to ensure all efforts are exhausted prior to closing the case.
  • This position requires someone who can initiate collection actions by notifying account holders and cosigners of delinquent status.
  • A strong understanding of payment plans and ability to create them to resolve customer accounts is essential.
  • The ideal candidate will identify accounts requiring additional personal contact for skip efforts and track bad payments or settlements.
  • Excellent organizational skills with great attention to detail are required for this role.
  • The selected candidate will be responsible for reviewing correspondence, media, and skip tools for ways to resolve accounts.
  • This position also involves performing other related duties as required.
Required Skills/Abilities
  • Excellent verbal and written communication skills are essential for this role.
  • The successful candidate will have a basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
  • Proficiency in Microsoft Office Suite or related software is required.
  • Must have previous experience in commercial collections.
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.

$55,000 - $70,000 per year based on location and experience. We offer competitive benefits and opportunities for career growth.



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