Customer Support Representative

2 weeks ago


Arlington, Texas, United States Mixer & Plant Parts MFG, LLC Full time
Position Overview

Company Overview: Mixer & Plant Parts MFG, LLC is recognized as a Great Place to Work and is celebrated for its exceptional workplace culture.

Role Summary: We are in search of a dedicated Client Support Specialist to enhance our service delivery in our Arlington, TX branch. This role is ideal for individuals who are enthusiastic, self-assured, and committed to providing excellent service.

Key Responsibilities:

  • Handle incoming inquiries via phone and email.
  • Prepare quotes and process sales orders.
  • Conduct needs assessments and qualify potential leads.
  • Connect clients with Account Executives based on their specific requirements.
  • Research product availability and lead times.
  • Monitor order status and manage post-sale activities, including returns and warranty claims.

Team Dynamics: As a member of the Client Fulfillment team, you will play a crucial role in nurturing strong relationships with our clients. Regular meetings will be held to foster personal and professional development.

Candidate Profile:

  • Minimum of 2 years in Customer Service, demonstrating problem-solving and communication skills.
  • High School Diploma or GED required.
  • Valid Driver's License with a clean driving record.
  • Professional demeanor with strong interpersonal skills.
  • Proficient in computer and data entry tasks.
  • Ability to think logistically and embrace continuous improvement.

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM.

Compensation and Benefits:

  • Annual Salary: $40,000
  • Paid Holidays and Time Off
  • Health, dental, and vision insurance options
  • Wellness initiatives
  • Paid Parental Leave
  • 401K plan with matching contributions


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