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Medical Call Center Representative

2 months ago

Arlington, Texas, United States Catalyst Health Group: Clinical Careers Full time
Job Summary

Catalyst Health Group: Clinical Careers is seeking a highly skilled Medical Call Center Representative to join our team. As a Medical Call Center Representative, you will play a vital role in ensuring patients have a positive first impression of our organization.

Key Responsibilities:

  • Respond to patient inquiries and provide information about our services and hours of operation.
  • Assist with patient registration duties, including collecting and verifying insurance cards and photocopying/scanning documentation.
  • Schedule, confirm, and verify patient appointments, as well as arrange follow-up visits and referral appointments.
  • Verify patient insurance information by contacting insurance carriers or utilizing automated verification systems.
  • Receive, sort, and distribute mail to the appropriate department.
  • Scan patient documents into our electronic medical record system.
  • De-escalate situations involving dissatisfied customers and provide patient assistance and support.
  • Provide clerical support to other departments and collaborate with team members to achieve common goals.

Requirements:

  • High school diploma or equivalent preferred.
  • Proficient interpersonal relations and communication skills.
  • 2+ years' experience in customer service or healthcare facility preferred.

Benefits:

  • Competitive compensation commensurate with experience.
  • Medical, dental, vision insurance.
  • Health savings account.
  • Life insurance.
  • Holidays and paid time off.
  • 401(k) plan.
  • Referral programs.