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Bilingual Customer Support Specialist in Automotive

2 months ago

Arlington, Texas, United States EONE AUTO GROUP Full time
Job Overview

Join the EONE Auto Group as a Bilingual Customer Support Specialist. We are dedicated to delivering outstanding service and ensuring our clients have a seamless experience with their automotive needs.

Why Choose EONE? We pride ourselves on being a family-oriented organization that emphasizes teamwork, customer satisfaction, and ongoing development. As a vital member of our team, you will connect with clients, addressing their automotive inquiries and ensuring prompt resolutions.

If you have a passion for customer service, are fluent in both English and Spanish, and thrive in a dynamic automotive setting, EONE Auto Group is the ideal workplace for you. Help us enhance the automotive industry experience.

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Hands-on Training
  • Retirement Plan
  • Employee Assistance Program (EAP)
  • 4-Day Work Week
  • Daily Paid Lunch

Key Responsibilities

  • Client Engagement: Interact with customers in a courteous and professional manner, addressing their automotive concerns in both English and Spanish.
  • Issue Resolution: Assist customers with inquiries and challenges related to their vehicles, ensuring their needs are met effectively.
  • Appointment Coordination: Schedule service appointments for customers, enhancing the efficiency of our service center.
  • Product Expertise: Stay informed about our automotive offerings to provide accurate guidance and recommendations.
  • Ongoing Support: Foster lasting relationships with customers throughout their vehicle ownership experience, ensuring their satisfaction with EONE Auto Group.

Qualifications

  • Language Proficiency: Fluency in English and Spanish is essential for effective communication.
  • Customer Service Background: Previous experience in customer service or a related field is preferred.
  • Interpersonal Skills: Strong ability to connect with customers and deliver personalized service.
  • Problem-Solving Skills: Capable of analyzing situations and implementing effective solutions promptly.
  • Professional Conduct: Maintain a professional demeanor and adhere to company standards.
  • Automotive Knowledge: Basic understanding of automotive terminology and practices is beneficial.