Retail Sales Associate

4 weeks ago


Woburn, Massachusetts, United States The UPS Store #0999 Full time

Job Summary

The UPS Store #0999 is seeking a highly skilled Retail Sales Associate to deliver exceptional customer service and drive sales growth. As a key member of our retail team, you will be responsible for providing world-class customer service, processing packages for courier shipment, and operating various office equipment.

Key Responsibilities

  • Deliver outstanding customer service to walk-in customers and telephone inquiries, ensuring a positive experience and building customer loyalty.
  • Practice good listening skills with customers, team members, and leadership to effectively address their needs and concerns.
  • Take ownership of customer shipping needs and offer viable solutions, driving sales growth and revenue.
  • Continuously learn and stay up-to-date on product and service offerings, alternative solutions, and industry trends to provide expert advice to customers.
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others, promoting a culture of knowledge sharing and collaboration.
  • Maintain a clean, organized, and safe working environment, adhering to company standards and policies.
  • Perform other duties as assigned by leadership, demonstrating flexibility and a willingness to adapt to changing business needs.

Requirements

  • High school diploma or equivalent required.
  • Retail/customer service experience, with a proven track record of delivering exceptional customer service.
  • Good communication and people skills, with the ability to build strong relationships with customers and team members.
  • Able to cross-sell and up-sell products and services, driving sales growth and revenue.
  • Excellent packing skills, with the ability to efficiently and accurately process packages for courier shipment.
  • Strong computer skills, including Microsoft Office and Adobe Suites, with the ability to learn and adapt to new technology.
  • Prompt, reliable, and responsible, with a strong work ethic and commitment to excellence.
  • Able to lift 50+ pounds, with the ability to stand for extended periods of time and work in a fast-paced retail environment.
  • Must be able to work Saturday and Sundays, with flexibility to work varying shifts and schedules as needed.


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