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Sales and Customer Service Specialist

1 month ago

Woburn, Massachusetts, United States Fusion Optix Full time
Job Description

Fusion Optix is seeking a highly motivated and organized Sales and Customer Service Specialist to join our team. As a key member of our inside sales and support team, you will be responsible for providing exceptional customer service, responding to RFQs and customer support cases, and coordinating with internal teams to provide necessary product and shop drawings/submittals.

Key Responsibilities:
  • Respond to RFQs and customer support cases generated within the Salesforce CRM environment
  • Accurately compile quotes based on customer accounts, including required product codes, quantity pricing, and validation of current lead times
  • Enter orders into Salesforce CRM and support existing orders (provide status updates to customers, reps, agents, etc.)
  • Coordinate with internal teams to provide necessary product and shop drawings/submittals
  • Act as initial point of contact for any post-sales issues gathering information before escalating where appropriate
Requirements:
  • Relevant prior sales support and/or quotations experience
  • Strong personal ethics, and professional and interpersonal skills
  • Experience working within the Salesforce CRM environment, particularly cases and data entry
  • Strong numerical abilities, and good working knowledge of Microsoft Office products (Word, Excel)
About Fusion Optix:

Fusion Optix is a world leader in LED lighting. Founded in 2003, we are based in Woburn MA. We design, develop and manufacture components and modules that are used in LED lighting fixtures. We are a hard working, collegiate and international team that are revolutionizing the way people light their lives.