Hotel Ambassador

2 weeks ago


Charleston, West Virginia, United States Shaner Hotel Group Full time
Hotel Ambassador

We are seeking a highly motivated and detail-oriented Hotel Ambassador to join our team at the Holiday Inn Express Charleston-Civic Center. As a Hotel Ambassador, you will be responsible for ensuring the highest level of guest satisfaction and maintaining the cleanliness and quality of our public spaces.

Key Responsibilities:
  • Clean and service assigned public spaces, including the lobby, hallways, and guest rooms
  • Handle guest complaints and concerns in a professional and courteous manner
  • Maintain the confidentiality and security of all guest rooms
  • Report any maintenance deficiencies or issues to management
  • Perform additional deep cleaning and seasonal cleaning functions as scheduled
Requirements:
  • Minimum one year of cleaning experience, with previous hotel experience preferred
  • Ability to communicate effectively with guests, management, and co-workers
  • Knowledge of proper chemical handling and safety procedures
  • Bilingual English/Spanish a plus

About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across the United States and abroad. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.


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