Banking Professional

2 weeks ago


Frankfort, Illinois, United States Old Second Bancorp Inc Full time
Job Title: Universal Banker Floater

At Old Second Bancorp Inc, we're committed to putting our customers first. As a Universal Banker Floater, you'll play a vital role in delivering exceptional customer service and supporting the growth of our business.

Job Summary

The Universal Banker Floater is a highly visible and accessible role that requires a strong focus on customer service and sales. You'll work closely with customers to understand their banking needs and provide tailored solutions to meet their goals. This role involves traveling between local branches to support customer and business needs, requiring reliable transportation and flexibility to work at multiple locations.

Key Responsibilities
  • Meet sales and service goals by actively engaging in Bank sales processes, including profiling, building strong customer relationships, and utilizing sales and customer service software.
  • Accurately open, close, and maintain customer accounts according to established policies and procedures.
  • Utilize strong knowledge of Old Second products and services to advise new and existing customers of our comprehensive portfolio of banking options.
  • Maintain a high level of customer service to assist the branch in obtaining the highest customer service ratings.
  • Utilize cross-training as a Teller to fill in as needed behind the Teller line to handle basic transactions.
  • Maintain working knowledge of all internal and legislated compliance and regulations.
Requirements
  • High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service, and/or sales, office, etc.).
  • Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Must work onsite to perform responsibilities of this position.
  • Must have reliable transportation and flexibility to travel between branches.
Competencies
  • Demonstration of excellent customer service and professional communication.
  • Dedication to product promotion, sales referrals, and cross-selling products/services.
  • Math and computer proficiency.
  • Basic understanding of banking, check processing, credits, and debits.
  • Focus and organization during periods of high volume or interruption.
  • Reliable: dedication & commitment to work; follow-through on all tasks.
  • Knowledge and compliance with bank rules and regulations.


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