Workforce Planning Manager
3 weeks ago
We are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.
Key Responsibilities- Develop and maintain comprehensive short- and long-term forecast/capacity plans to guarantee the availability of sufficient staff and to proactively recommend appropriate corrective action plans.
- Plan and organize workload, schedule and execute shift-bids to ensure adequate staff needed to meet service level objectives.
- Act as liaison with other operations teams and cross-functional departments to efficiently manage the Centers infrastructure.
- Lead, direct and develop a team providing clearly defined expectations, assigning work/tasks appropriately and assuring progress toward goals/objectives is made.
- Minimum 5 years experience in workforce management principles and best practices.
- Minimum 3 years experience in people leadership.
- Advanced Excel experience, (ie, building PivotTables, using complex formulas, creating charts and graphs).
- 7 years experience in workforce management principles and best practices.
- 3 years of experience in a technical capacity in a high-volume contact center environment preferred.
- 3 Strong data analysis skills with the ability to derive actionable insights from call center metrics.
- 1 year experience supporting an 24x7x365 operational environment.
We are committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Physical and mental well-being support via Best Buy Health Wellness Program.
- Comprehensive benefits including tuition reimbursement, caregiver support, and more.
- Generous Best Buy employee discount.
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeAbout the RoleWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a Workforce Planning Manager, you will play a critical role in ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a Workforce Planning Manager, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations. This role requires a strong understanding of workforce management principles and best...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Workforce Planning Manager
2 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryBest Buy Health is seeking a highly skilled Workforce Planning Manager to join our team. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Careers Full timeJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health Careers. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryWe are seeking a highly skilled Workforce Planning and Optimization Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeAbout the RoleWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...
-
Strategic Workforce Planning Manager
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeJob SummaryWe are seeking a highly skilled Workforce Planning and Optimization Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesOversee a 24x7x365 team who supports the...
-
Head of Workforce Planning
3 weeks ago
San Antonio, Texas, United States Best Buy Health Full timeWorkforce Planning and Optimization ManagerBest Buy Health is seeking a highly skilled Workforce Planning and Optimization Manager to join our team. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key Responsibilities:Oversee a 24x7x365...
-
Workforce Development Manager
1 week ago
San Antonio, Texas, United States Family Service Association of San Antonio Inc Full timeJob SummaryThe Workforce Development Manager is responsible for the administration and management of all workforce development programs, ensuring alignment with the Social Determinants of Health through a trauma-informed care lens. This position oversees delivery and oversight of all contracts and corresponding deliverables, budget management, community...
-
Capacity Planning Lead
4 weeks ago
San Antonio, Texas, United States USAA Full timeAbout the RoleWe are seeking a highly skilled Capacity Planning Lead to join our team at USAA. As a key member of our operations team, you will be responsible for developing and implementing predictive models and forecasting workforce assumptions to support operational workforce capacity planning and forecasting.Key ResponsibilitiesModify predictive models...
-
Capacity Planning Lead
4 weeks ago
San Antonio, Texas, United States USAA Full timeAbout the RoleWe are seeking a highly skilled Capacity Planning Lead to join our team at USAA. As a key member of our operations team, you will be responsible for developing and implementing predictive models and forecasting workforce assumptions to support operational workforce capacity planning and forecasting.Key ResponsibilitiesModify predictive models...
-
Refinery Planning Manager
2 weeks ago
San Antonio, Texas, United States Valero Full timeJob Title: Refinery Planning ManagerValero is seeking a highly skilled Refinery Planning Manager to join our Optimization Planning & Economics team at our headquarters in San Antonio, Texas. As a key member of our team, you will be responsible for optimizing feedstock purchases, product slate, and operating targets to maximize refinery profitability.Key...
-
Warehouse Operations Manager
3 weeks ago
San Antonio, Texas, United States FirstOption Workforce Solutions Full timeJob SummaryWe are seeking a highly skilled Warehouse Lead to oversee warehouse operations and ensure seamless execution of receiving, inventory, and material management processes. As a key member of our team, you will be responsible for maintaining accurate records, facilitating communication between departments, and leading a team of warehouse employees.Key...
-
Forecasting and Planning Specialist
1 month ago
San Antonio, Texas, United States AVIAT US INC Full timeJoin the Team at Aviat NetworksAre you ready to take on a pivotal role in a leading global technology company?Aviat Networks is committed to building a talented team that embodies our core values. We seek individuals who are innovative, results-oriented, and dedicated to customer satisfaction. If you thrive in a dynamic environment and enjoy tackling...
-
Installation and Planning Coordinator
7 days ago
San Antonio, Texas, United States Altium Limited Full timeJob SummaryWe are seeking a highly skilled Installation and Planning Specialist to join our team at Altium Limited. As a key member of our operations team, you will play a critical role in ensuring compliance with our PACK process and driving efficiency in our construction projects.Key ResponsibilitiesCoordinate with project designers, BIM technicians,...