Workforce Planning Manager

3 weeks ago

San Antonio, Texas, United States Best Buy Health Full time
Job Summary

We are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.

Key Responsibilities
  • Develop and maintain comprehensive short- and long-term forecast/capacity plans to guarantee the availability of sufficient staff and to proactively recommend appropriate corrective action plans.
  • Plan and organize workload, schedule and execute shift-bids to ensure adequate staff needed to meet service level objectives.
  • Act as liaison with other operations teams and cross-functional departments to efficiently manage the Centers infrastructure.
  • Lead, direct and develop a team providing clearly defined expectations, assigning work/tasks appropriately and assuring progress toward goals/objectives is made.
Requirements
  • Minimum 5 years' experience in workforce management principles and best practices.
  • Minimum 3 years' experience in people leadership.
  • Advanced Excel experience, (ie, building PivotTables, using complex formulas, creating charts and graphs).
Preferred Qualifications
  • 7 years' experience in workforce management principles and best practices.
  • 3 years of experience in a technical capacity in a high-volume contact center environment preferred.
  • 3 Strong data analysis skills with the ability to derive actionable insights from call center metrics.
  • 1 year experience supporting an 24x7x365 operational environment.
What We Offer

We offer a comprehensive benefits package, including physical and mental well-being support, comprehensive benefits, and a generous employee discount. We are committed to helping our people thrive at work and at home.

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