Head of Workforce Planning

3 weeks ago

San Antonio, Texas, United States Best Buy Health Full time
Workforce Planning and Optimization Manager

Best Buy Health is seeking a highly skilled Workforce Planning and Optimization Manager to join our team. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.

Key Responsibilities:
  • Oversee a 24x7x365 team who supports the Center's leadership by providing workforce re-assignment, resource allocation, and real-time Service Level awareness and load management.
  • Ensure the team provides consistent process delivery with data-driven timely decisions, ensuring appropriate agent utilization to drive delivery of the customer experience.
  • Lead the team's day-to-day management of activities, including planning and organizing workload, scheduling, and executing shift-bids to ensure adequate staff needed to meet service level objectives.
  • Act as liaison with other operations teams and cross-functional departments to efficiently manage the Center's infrastructure.
Requirements:
  • Advanced Excel experience, including building PivotTables, using complex formulas, creating charts and graphs.
  • 3 years of experience in a technical capacity in a high-volume contact center environment preferred.
  • Strong data analysis skills with the ability to derive actionable insights from call center metrics.
About Best Buy Health:

Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.

We are committed to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are an Affirmative Action and Equal Opportunity Employer.

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    About the RoleWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a Workforce Planning Manager, you will play a critical role in ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a Workforce Planning Manager, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations. This role requires a strong understanding of workforce management principles and best...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    2 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryBest Buy Health is seeking a highly skilled Workforce Planning Manager to join our team. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Careers Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health Careers. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning and Optimization Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    About the RoleWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesDevelop and maintain comprehensive short- and long-term...

  • Strategic Workforce Planning Manager

    3 weeks ago

    San Antonio, Texas, United States Best Buy Health Full time

    Job SummaryWe are seeking a highly skilled Workforce Planning and Optimization Manager to join our team at Best Buy Health. As a key member of our operations team, you will be responsible for ensuring operational readiness, responsiveness, and effectiveness across our Caring Center Operations.Key ResponsibilitiesOversee a 24x7x365 team who supports the...

  • Head Chef

    2 months ago

    San Antonio, Texas, United States Piatti San Antonio, Éilan Full time

    Job OverviewAre you dedicated to the art of cooking? Do you excel in dynamic, high-energy kitchen settings? If so, we have a remarkable opportunity for you as the Head Chef at Piatti San Antonio, Éilan, where you can elevate your culinary journey.As the Head Chef, you will have the opportunity to demonstrate your culinary skills and creativity by preparing...

  • Head and Neck Surgeon Specialist

    4 weeks ago

    San Antonio, Texas, United States Texas ENT Full time

    Head and Neck Surgeon Opportunity at Texas ENT SpecialistsWe are seeking a highly skilled and experienced Head and Neck Surgeon to join our esteemed team at Texas ENT Specialists. As a Head and Neck Surgeon, you will be responsible for providing specialized care for patients with disorders and diseases affecting the head and neck region.Key...

  • Workforce Development Manager

    1 week ago

    San Antonio, Texas, United States Family Service Association of San Antonio Inc Full time

    Job SummaryThe Workforce Development Manager is responsible for the administration and management of all workforce development programs, ensuring alignment with the Social Determinants of Health through a trauma-informed care lens. This position oversees delivery and oversight of all contracts and corresponding deliverables, budget management, community...

  • Head of Human Resources

    4 weeks ago

    San Antonio, Texas, United States COMPOUND Full time

    Job Title: Head of HR/RecruitingCompound, a high-growth digital family office, is seeking an experienced executive to lead our Human Resources team. As a seasoned financial advisor, technologist, tax professional, or operator, you will play a crucial part in ensuring the company's compliance with regulatory requirements while participating with leadership in...

  • Capacity Planning Lead

    4 weeks ago

    San Antonio, Texas, United States USAA Full time

    About the RoleWe are seeking a highly skilled Capacity Planning Lead to join our team at USAA. As a key member of our operations team, you will be responsible for developing and implementing predictive models and forecasting workforce assumptions to support operational workforce capacity planning and forecasting.Key ResponsibilitiesModify predictive models...

  • Capacity Planning Lead

    4 weeks ago

    San Antonio, Texas, United States USAA Full time

    About the RoleWe are seeking a highly skilled Capacity Planning Lead to join our team at USAA. As a key member of our operations team, you will be responsible for developing and implementing predictive models and forecasting workforce assumptions to support operational workforce capacity planning and forecasting.Key ResponsibilitiesModify predictive models...

  • Head of Autonomous Operations

    3 weeks ago

    San Antonio, Texas, United States Cerberus Capital Management Full time

    Job Title: Head of Operations for Autonomous SolutionsAt Cerberus Capital Management, we are seeking a highly skilled and experienced Head of Operations for Autonomous Solutions to join our team. As a key member of our Autonomous Deployment and Operations Team, you will be responsible for delivering on our initiatives by coordinating and aligning development...