Director of Strategic Operations

1 week ago

Okeechobee, Florida, United States iCIMS Organic ZipApply Full time
Job Description

Job Summary:

The Executive Director of Operations will provide strategic leadership, guidance, and direction to the Food and Beverage Operations, Hotel Operations, and other non-gaming operations on the property. This role is responsible for planning and execution of initiatives and operational decisions that support the property and company business objectives.

Key Responsibilities:

  • Strategic Planning: Create a strategic operating plan for all non-gaming operations, including Hotel, Recreation, Public Areas, Facilities, Security, and Food & Beverage departments, with effective tactical initiatives for the organization to accomplish company goals.
  • Thought Leadership: Provide thought leadership that supports the company mission, values, and brand standards, and enforce compliance with administrative policies and procedures.
  • Operational Execution: Execute operating expectations, performance evaluations, action plans, coaching, training, and all other administrative and leadership functions, to build a diverse and inclusive team, and deliver a favorable team performance.
  • Personnel Development: Develop personnel across the organization, by mentoring future leaders, training subject matter experts, and communicating pertinent information to management, peers, direct reports, guests, and team members.
  • Quality Assurance: Drive quality assurance, business acumen, business relationships, and customer care, to position the property to achieve best in class ratings, increase patron loyalty, and deliver unmatched guest service and team member satisfaction.
  • Revenue Optimization: Guide and maximize revenue optimization and channel distribution decisions on property, through analysis and financial data, implementing pricing strategy, and allocating financial resources.
  • Business Analytics: Partner with company analytics experts to produce and justify business models, execute budgets, mitigate loss/risk, and formulate operational key performance indicators and metrics to meet or exceed labor productivity goals, expense/cost % management, and overall non-gaming operational profitability.
  • Operational Integration: Integrate operations with administrative tools, business systems, automation/artificial intelligence, market leading technology, and create an innovative work environment that drives premium results.
  • Competitor Analysis: Perform competitor analyses and real-time market research for new product and service launches across departments that are in-line with our brand strategy, and operational deliverables.
  • Collaboration: Collaborate with the commercial entities to promote property amenities and offerings, and implement supplemental strategies for casino marketing, VIP acquisition, and overall guest satisfaction.
  • Service Standards: Responsible for the accountability and implementation of property-wide non-gaming operations service standards, and providing measurables to ensure consistency, proper presentation, and quality of all products, offerings, menus, events, and guest interactions.
  • Safety and Security: Responsible for overseeing the safety, securing, and maintaining of the property and company assets, while providing educated recommendations and insight to capital projects, while sustaining a clean, sanitized, and hazard-free working environment and public spaces, in line with health regulations.
  • Responsible Gaming: Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Additional Responsibilities: Performs other duties as assigned.

Requirements:

  • Education: Bachelor's degree in related field preferred
  • Experience: At least ten (10) years of related experience, or an equivalent combination of education and experience.
  • Licenses and Certifications: Must obtain and maintain valid licenses / certifications as required by local regulations.
  • Industry Experience: Prior experience in the Gaming industry strongly required. Prior experience in Tribal Gaming preferred.
  • Additional Requirements: Must successfully pass pre-employment processes
  • Age and Availability: Must be at least twenty-one (21) years of age.
  • Work Schedule: Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
  • Communication Skills: Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
  • Commitment: Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Professional Image: Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • Field Knowledge: Familiar with a variety of the field's concepts, practices and procedures.
  • Decision Making: Relies on experience and judgment to plan and accomplish goals.
  • Task Management: Able to perform a variety of complicated tasks.
  • Organizational Skills: Must possess excellent organizational, communication and multi-tasking skills.
  • Time Management: Must possess excellent time management skills, along with the ability to forecast the time management needs of others.

Work Environment:

  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

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