Hub Delivery Program Operations Specialist

5 days ago


Austin, Texas, United States Amazon Full time

Job Summary

As a Hub Delivery Program Support Specialist at Amazon, you will play a critical role in the success of our delivery partners. You will work closely with a team of acquisition managers, program managers, and account managers to provide support for the vetting process.

Key Responsibilities

  • Demonstrate end-to-end workflow knowledge and provide leadership to other Vetting Support team members.
  • Utilize existing workflows to develop, test, and refine new vetting processes for program expansions.
  • Create, execute, and track vetting plans for Delivery Partners, leveraging internal Amazon tools.
  • Complete and track key steps of the vetting process, leveraging multiple data management and communications tools.
  • Identify opportunities for improving the customer experience and work collaboratively with team members to make improvements.
  • Define processes to execute independently and autonomously.
  • Use knowledge and skill to build, implement, and/or meet assigned goals.
  • Create and drive improvements to SOPs for gaps in existing processes.
  • Escalate issues and pain points in the process to enable resolution and process improvement.
  • Define roadblocks and risks and identify solutions with support from team members and stakeholders.
  • Work independently, executing defined SOPs and developing or improving processes.
  • Tracks and reports progress on key metrics specific to functional areas and end-to-end workflows.
  • Executes process-wide priority projects to improve operations performance in association with the Program Management team.
  • Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholders.
  • Manages escalations on routine/predefined tasks.
  • Executes important tasks/activities independently.
  • Identifies day-to-day operational problems and suggests tactical solutions.
  • Establishes key reporting for functional area and provides reports to senior management/stakeholders at process level.
  • Works with internal/external teams and uses knowledge and expertise to execute business goals.

About the Team

The Vetting Support team provides a critical function within the partner journey, as they go from being an interested prospect to a future delivery partner. We impact the success of every partner or applicant, and inform cross-functional stakeholders with data that drives program improvement.

Basic Qualifications

  • 2+ years of professional or military experience
  • Bachelor's degree or equivalent
  • 1+ years of working with computers and Microsoft Office products and applications experience
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

  • Experience with end-to-end project management


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