Data and Technology Program Specialist

4 weeks ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Title: Data and Technology Program Specialist

The Texas Health and Human Services Commission (HHSC) is seeking a highly skilled Data and Technology Program Specialist to join our team in the Access and Eligibility Services (AES) Community Engagement Division. As a key member of our team, you will play a critical role in helping Texans access essential services such as food, medical care, cash assistance, and other social services and supports.


Job Summary:

We are looking for a talented individual who is passionate about driving change and eager to contribute to a team that values innovation, excellence, diversity, collaboration, leadership by example, and continuous improvement. The successful candidate will work under the direction of the CPP Technology and Operational Manager and will be responsible for collecting and analyzing program data, designing strategies to mitigate or avoid risks, and interpreting and presenting data to diverse audiences.


Key Responsibilities:
  1. Assist with collecting and analyzing program data from the Community Partner Program (CPP) staff, including SNAP Application Assistance, Community Support Specialists (CSS), and contractors.
  2. Design strategies to mitigate or avoid risks for program improvement.
  3. Analyze and interpret qualitative and quantitative data sets.
  4. Interpret and present data to diverse audiences in understandable formats, including memos, reports, and data visuals.
  5. Coordinate specialized research projects to analyze data and identify strategies for program improvement and strategic change.

Requirements:
  • Knowledge of HHSC benefit programs.
  • Knowledge of CRM software, especially Salesforce; managing databases; proficient to advanced Excel knowledge; adept at navigating computer applications.
  • Skill in establishing project goals and deliverables, managing multiple competing priorities and tracking and monitoring project progress.
  • Skill in identifying problems, evaluating alternatives, and implementing solutions.
  • Skill in evaluating complex or unclear assignments and developing appropriate course of action.
  • Skill in working collaboratively and cooperatively with diverse groups.
  • Ability to interpret data and develop effective operating procedures.
  • Ability to organize and present information effectively, both orally and in writing.
  • Ability to think creatively and support creative thinking in others.
  • Ability to establish goals and objectives.
  • Ability to establish and maintain effective working relationships with staff at all levels of an organization, agencies, providers, and stakeholders.
  • Ability to comprehensively and accurately evaluate reports.
  • Ability to plan and organize work schedule and coordinate multiple tasks simultaneously.

About Us:

The Texas Health and Human Services Commission (HHSC) is a state agency responsible for providing essential services to Texans. We are committed to helping individuals and families access the resources they need to live healthy, independent lives. Our team is dedicated to innovation, excellence, diversity, collaboration, leadership by example, and continuous improvement.


How to Apply:

If you are passionate about driving change and eager to contribute to a team that values innovation, excellence, diversity, collaboration, leadership by example, and continuous improvement, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].

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