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Patient Experience Coordinator

2 months ago

Saint Paul Minnesota, United States Fairview Health Services Full time

Job Summary:

Fairview Health Services is seeking a Visit Facilitator to support our clinic team in delivering exceptional patient care. As a Visit Facilitator, you will play a vital role in ensuring a positive patient experience, from preparing patients for appointments to supporting the care team during visits.

Key Responsibilities:

  • Prepare patients for appointments by collecting and detailing pertinent information, including medical records, medication reviews, and health questionnaires.
  • Assist in the rooming process by collecting vital signs and ensuring exam rooms are stocked with necessary equipment and supplies.
  • Support the patient connection to the provider during visits and act as a resource to ensure a positive patient-provider experience.
  • Complete visit wrap-up and provide after-visit summaries to patients, including recommendations for follow-up appointments.
  • Communicate efficiently with patients, providers, and care team members, demonstrating comfort with in-person and virtual technologies.

Requirements:

  • At least 1 year of customer service experience.
  • Proficient with technology, including computer hardware and programs, and smart devices such as phones or tablets.
  • Preferred qualifications include current nursing, medical, social work, psychology, or pharmacy students, or successful completion of NA, EMT, or HUC programs.
  • Experience with medical terminology, Epic Health Records, telephonic customer experience, and working in a healthcare setting is also desirable.

Desirable Skills:

  • Excellent customer service, public relations, and communication skills.
  • Ability to prioritize and work with a fluctuation in workload while working independently.
  • Ability to adapt to change and engage in ongoing process improvement.
  • Flexibility to work at other sites is encouraged.

Fairview Health Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.