Software Support Specialist

2 weeks ago


Lubbock, Texas, United States Tyler Technologies Full time
Software Support Specialist

We are seeking a highly motivated and tech-savvy individual to join our team as a Software Support Specialist. As a key member of our support team, you will provide consultative support to our clients in the operation and understanding of our ERP Pro software.

Responsibilities:
  • Provide inbound support to resolve client inquiries and problems.
  • Analyze data reports, forms, and web technologies commensurate with level of training and understanding.
  • Determine whether to resolve issues personally or to refer to a more experienced team member.
  • Responsibly communicate to all parties involved in issue resolution to meet and manage client expectations.
  • Use Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent interpersonal skills.
  • Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Knowledgeable with Microsoft Office.
What We Offer:
  • Competitive salary range: $46,500 - $52,000.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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