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Software Support Associate

2 months ago

Lubbock, Texas, United States Tyler Technologies Full time
Job Summary

We are seeking a highly skilled Software Support Specialist to join our team at Tyler Technologies. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Troubleshoot and resolve client software issues via phone and online inquiries
  • Analyze and prioritize multiple client inquiries to ensure timely resolution
  • Develop and maintain in-depth knowledge of our software products to provide expert support
  • Collaborate with internal teams to resolve complex technical issues
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong technical skills and knowledge of software applications
  • Experience in a customer-facing role, preferably in a technical support environment

What We Offer

At Tyler Technologies, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.