Associate Software Support Specialist, ERP Pro Integrations

3 weeks ago


Lubbock, Texas, United States Tyler Technologies Full time
Software Support Specialist Opportunity

We are seeking a highly motivated and tech-savvy individual to join our team as a Software Support Specialist. As a key member of our support team, you will provide consultative support to municipalities nationwide in the operation and understanding of our ERP Pro software.

Responsibilities:
  • Provide inbound support to resolve client inquiries and problems.
  • Analyze data reports, forms, and web technologies to determine the best course of action.
  • Communicate effectively with clients to meet and manage their expectations.
  • Use Tyler's client management system to track and update client issue details.
  • Assist with writing estimates for software modification specifications and documentation of support processes.
  • Perform Quality Assurance testing for software module upgrades/changes.
  • Enhance documentation throughout the support process.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent interpersonal skills.
  • Effective decision-making and problem-solving skills.
  • Strong organizational skills.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • Knowledgeable with Microsoft Office.
What We Offer:

We offer a competitive salary range of $46,500 - $52,000, depending on location. We also provide a comprehensive benefits package to support your health and financial wellness.

At Tyler Technologies, we are committed to creating a great place to work and grow your career. We are proud to be an affirmative action/equal opportunity employer and welcome applications from diverse candidates.



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