Catering Operations Manager

2 weeks ago


Baltimore, Maryland, United States Guest Services Full time
Job Summary

The Catering Supervisor is responsible for overseeing the Catering Attendants and ensuring that catered functions are set up, broken down, and served correctly. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Ensure complete guest satisfaction at all times
  • Monitor and supervise Catering Attendants and their tasks
  • Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the catering staff
  • Maintain and ensure safe facility environment
  • Notify Catering Manager of all unusual events, circumstances, or other safety or quality control issues
Requirements
  • High School Diploma/G.E.D. equivalent
  • Strong sanitation habits
  • Strong customer service abilities
  • Ability to recognize when a problem has occurred and communicate it to management
Physical and Mental Requirements
  • Moving about on foot to accomplish tasks
  • Bending, lifting, carrying, reaching/extend arms and hands above shoulder height frequently
  • Ability to stand for the entire work day
  • Climbing steps regularly
  • Withstanding temperature extremes in freezer, refrigerator walk-in, and grill areas
Equipment Used
  • Coffee equipment- grinders, brewers, etc.
  • Commercial kitchen equipment

Guest Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.



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