Catering Operations Manager
1 week ago
The Catering Supervisor is responsible for overseeing the Catering Attendants and ensuring that catered functions are set up, broken down, and served correctly. This role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Ensure complete guest satisfaction at all times
- Handle guests' complaints and solve them according to customer service standards
- Monitor and supervise Catering Attendants and their tasks
- Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the catering staff
- Maintain and ensure safe facility environment
- Notify Catering Manager of all unusual events, circumstances, or other safety or quality control issues
- High School Diploma/G.E.D. equivalent
- Strong sanitation habits
- Strong customer service abilities
- Ability to recognize when a problem has occurred and communicate it to management
- Moving about on foot to accomplish tasks
- Bending, lifting, carrying, reaching/ extending arms and hands above shoulder height frequently
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
- Ability to stand for the entire work day
- Climbing steps regularly
- Withstanding temperature extremes in freezer, refrigerator walk-in, and grill areas
Guest Services is a premier hospitality management company and National Park Service concessionaire in the United States. We take great care and pride in providing best-in-class services across a wide variety of client sites.
We are an Equal Opportunity / Affirmative Action employer and are committed to providing an inclusive workplace where individuals can bring their whole selves to work.
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