Slot Operations Supervisor

3 weeks ago


Detroit Michigan, United States Hollywood Casino at Greektown Full time
Job Summary

We are seeking a highly skilled and experienced Slot Operations Supervisor to join our team at Hollywood Casino at Greektown. As a key member of our Slots department, you will be responsible for supervising staff and overseeing the daily management of a designated shift.

Key Responsibilities
  • Supervise and manage a team of Slot Attendants and Slot Technicians to ensure efficient and effective operation of the Slots department.
  • Monitor and analyze slot machine performance, identifying areas for improvement and implementing strategies to increase revenue and customer satisfaction.
  • Develop and implement policies and procedures to ensure compliance with regulatory requirements and company standards.
  • Collaborate with other departments, including Marketing and Customer Service, to promote slot machine games and enhance customer experience.
  • Conduct regular audits and reviews to ensure accuracy and integrity of slot machine operations.
  • Provide training and coaching to Slot Attendants and Slot Technicians to enhance their skills and knowledge.
  • Assist in the development and implementation of slot machine promotions and events.
  • Monitor and report on slot machine performance, including revenue, customer satisfaction, and other key metrics.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum of 2 years of experience in slot machine operations, with a focus on supervision and management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and revenue growth.
  • Knowledge of slot machine operations, including game rules, payout structures, and regulatory requirements.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

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