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Rental Operations Manager

2 months ago

South Lake Tahoe, California, United States Vail Resorts Full time
Job Summary:

As a key member of the Vail Resorts team, the Rental Operations Manager is responsible for overseeing the day-to-day operations of the ski and snowboard rental department. This includes managing the sales staff, supervising the rental process, and ensuring that the department is running smoothly and efficiently.

Key Responsibilities:
  • Oversee all aspects of retail and rental operations, including sales, inventory management, and customer service.
  • Manage a team of up to 50 frontline staff and a leadership team of 5-6.
  • Provide coaching and guidance to team members to ensure they are meeting sales and customer service goals.
  • Design and execute training plans for associates to ensure they have the skills and knowledge needed to succeed in their roles.
  • Manage retail and rental inventory, including ordering and receiving supplies, and ensuring that the department is well-stocked and organized.
  • Meet with other departments and committees to ensure that the rental department is aligned with company initiatives and goals.
  • Identify sales opportunities and create plans to capitalize on them.
  • Perform administrative duties, including processing payroll and managing employee benefits.
Requirements:
  • Minimum 2 years of leadership experience, preferably in a retail or rental environment.
  • 2 years of experience in a management role, preferably in a resort or hospitality setting.
  • Knowledge and passion for snowsports.
  • Bachelor's degree, preferably in a business-related field.